Why do i get a mzcommercecreditbalancemismatch message?

Question

ever since we bought a ipod touch less than a week ago with $75 worth of itunes ive been getting this  pop up msg the says something like "mzcommercecreditbalancemismatch" and i cant download more than 1 song. WHY please help! apple hasnt been very helpful. supposed to get a reply back 24-48 hrs. its been 3days!!!!!!

Answer 1

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site
* http://www.delete-computer-history.com/rundll-error.html