Why do I get a Permission Denied message in Safari?

Hello, I received an email from a company I know including this line: "Please click here to complete a survey about your Pick Up in a Store Experience". The webpage In Safari v.7.1 (9537.85.10.17.1) says: "Company Name; Permission Denied; Cannot access web page from this interface". I also tried the link in Firefox & Chrome with the same result. I would like to answer the survey. Can anyone suggest what the problem might be? Thanks so much.

That's a problem on the web server, not on your computer.

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Date: Wed, 15 Dec 2010 11:09:15 -0700
From: [email protected]
To: [email protected]
Subject: Why do I get a "Transcode Failed" message?
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