Why do I get an error message when attempting to download music into a project in Ellements 13?

Why do I get an error message when attempting to download music into a project in Ellements 13?

cornman30
What computer operating system?
And, where is the music coming from, iTunes? If so, that is a known problem with Premiere Elements (just about any version).
The answer has been to convert the iTunes music to the wav version in iTunes.
The following is the iTunes' document how to.
iTunes: How to convert a song to a different file format - Apple Support
Any questions, please do not hesitate to ask.
If other than above, please supply more details to help us help you.
Thank you.
ATR

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