Why do I get an error message when I put in my redemption code?

Maryland Institute College of Art and Design allows their students to download a yearly subscription to Adobe Creative Suite using an intermediary website mica.onthehub.com. Following the instructions I obtained my new redemption code and was directed to https://creative.adobe.com/educard to renew my subscription. However, every time I try to enter my password I get an error message with the following: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." I've tried multiple times but the issue doesn't seem to be resolved. I'd greatly appreciate some help.

Thank you for your help so far.
I went through the process of activating this redemption code with a support technician from my university, and they weren't able to activate this code either.  This technician has activated many licenses on campus and has never seen error messages like this.
Additionally, the form's error even states that this is due to a problem on Adobe's end of things.  This is the redemption code that was supplied by the OnTheHub people, and it's not working.  Why is that?
Additionally, when I log into my Adobe account and look at what's listed under my "Products and Plans", it said something along the lines of "We can't display all of your plans at this time."  Perhaps this is related to why I'm unable to activate this license?

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