Why do I get Microsoft Visual C++ Runtime error when I open Premiere Elements 11 on my windows 8 ?
Why, when I open Premiere Elements 11 on my windows 8, do I get"Microsoft Visual C++ Runtime error. This application has requested runtime to terminate it in an unusual way.Please contact the application support team for more information."
Any solutions, thanks, Jim B.'
jimmymega
We will follow up when you have time.
I am not sure if there is a misunderstanding in the communications. Please see
but how do I identify the "http://forums.adobe.com/message/5129399 ? Is there somewhere where there is the number 51229399?
When you click on that link, it should open to a thread with a discussion on troubleshooting the Microsoft Visual C++ Runtime Error situation. Did the link not open. It seems to be working. Please try clicking the link again and let us know the outcome.
Thanks.
ATR
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Message was edited by: Grimmer20
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Hi,
This is my first post. Grrrrr!
I recently installed 2.5 after having 2.4 and 2.3 and everything has been running along great...until tonight.
When I tried to open 2.5 I get the following message:
"Microsoft Visual C ++ Runtime library
Program C :/ prog
This application has requested the runtime to terminate in an unusual way. please contact the application's support team for more info"
I have checked out on line for a work around but there doesn't seem anything that makes clear sense....ie looking for a state-.dat file that doesn't seem to exist in my computer (PC vista xp).
I have also seen that holding down the cntrl button when opening Lightroom can overcome the problem, which it does, at least up until it asks me to create a new directory, but I have no idea what I'm supposed to do to create a new directory.
Another thing, I notice that in my program files that I have both 2.4 and 2.5...I don't know if that's behind the conflict.
Many thanks,
AdrianI think you will find that the older LR folder is almost empty and so you'd have to reinstall 2.4 to get it running again and that wouldn't be the first thing to try.
A message about C++ Runtime error really doesn't indicate a particular problem but there are several possibilities:
1) Hard disk error or corruption where running a ScanDisk or ChkDsk or whatever it is called nowadays might help fix the problem.
2) Corrupt program files. Reinstalling might fix that.
3) A corrupt catalog, where holding down Ctrl (or Alt) when starting up LR will allow you to create a new catalog or at least open a different one, which might work, and get you past the error. Then you'd need to go to a backup catalog and redo all your work since then, where if you've been writing changes to XMP files, it would be a lot easier.
4) A corrupt preferences file. Navigate to C:\Users\[yourusername]Steve\AppData\Roaming\Adobe\Lightroom\Preferences and at least rename the whatever.agprefs file to whatever.agprefsX or something and then restart LR and see if things work differently.
5) An errant plug-in you've recently installed.
Item 4 might be the easiest to try and be the easiest to recover from, where all you'd need to do is re-adjust your settings, again, I think.
Item 3, a corrupt catalog, is also easy to test for, but recovery is more difficult.
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