Why do I get prompted to subscribe online when I attempt to convert a PDF file to word

Why do i get prompted to subscribe online when I attempt to convert a PDF file to word?  It's Adobe Pro XI.

Open pdf document,  click tools,  click content editing,  click export file to (choose word).   Or open pdf document and choose save as.  Either way it prompts to subscribe.

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    When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
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    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • I just purchased the ExportPDF. When I try to convert a pdf document to word online, it gives me an error. What is the problem?

    I just purchased the ExportPDF. When I try to convert a pdf document to word online, it gives me an error. What is the problem?

    Hi sampa1,
    Can you please let us know the error message you are getting while converting PDF to Word. Also, please let us know the steps you are following.

  • I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the

    I've become increasingly frustrated with the ipad adobe app. I've subscribed to be able to convert my pdf files into word documents and it has yet to work I've paid for a service that does not work which in turn makes me a disgruntled customer to say the least very disappointed with such horrible service

    Which service did you subscribe to?  Adobe PDF Pack?
    Once I know the service that you subscribed to, I can move this post to the right forum so that you can get in touch with the folks who can assist you.

  • I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
    [topic moved to ExportPDF forum]

  • I have subscribed to this and i am trying to convert a PDF file to word yet the system tells me to subscribe

    i have subscribed to this and i am trying to convert a PDF file to word yet the system tells me to subscribe

    In Adobe Acrobat use the menu File > Save As > MS Word > ...

  • I am unable to convert a pdf file to word as I get the error message indicates it contains XFA forms

    I am unable to convert a pdf file to word as I get the error message that pdf files containing XFA forms cannot be saved to the specified format.

    Hi curtlea,
    XFA forms are not regular PDF's but XML files in a PDF shell.
    To create a word file from those files, you first have to flatten the XFA forms by printing as PDF with the Adobe PDF Printer.
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    ~Pranav

  • I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    Hi tkam,
    It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
    Let us know how it goes!
    Best,
    Sara

  • I'm trying to convert a pdf file to word and I continue to get the message "An error occured while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in".  I believe I'm properly signed in, I can see my account, etc.  Any suggestions?

    Hi tkam,
    I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
    Please let us know how it goes.
    Best,
    Sara

  • I did subscribe fr one year but I have difficulty to convert my PDF file in word.  How come?

    I did subscribe and when I try to upload a PDF file for convertion I got an answer that the file do not exist.

    Hi cesare,
    I see you have had your ExportPDF subscription for a couple years now! That is wonderful to see, thank you.
    Has this issue happened before when you have converted PDF's to Word or Excel?
    Is the file extension properly placed? Example: .pdf, .docx, .exe.
    Let me know so I can assist!
    Kindest regards, Stacy

  • I TRY TO CONVERT A PDF FILE TO WORD FORMAT FOR EDITING, WHICH I HAVE PAID, IT SAYS SUBSCRIBE NOW WHY

    WHEN I TRY TO CONVERT PDF TO WORD FORMAT OR TO EXCEL UP POPS A BLOODY SIGN
    ASKING TO SUSCRIBE NOW, I HAVE ALREADY DESCRIBED AND PAID MY MONEY WHAT THE HELL ARE ADOBE
    PLAYING AT HERE, TIME ADOBE GOT THIS SORTED SO THAT I AND OTHERS CAN START DOING WHAT WE
    ARE TRYING TO DO,
    STOP WAISTING OUR TIME ADOBE SUPPORT TEAM, GET THIS FIXED A.S.A.P. I AM NOT A BLOODY HAPPY BUNNY.
    DATA2410

    Hi Paul,
    Welcome!
    I'd like to help!
    What type of document was it prior to becoming a PDF? Is it a scanned document? Perhaps a secure document?
    Please provide more detail so we can troubleshoot together.
    Also - here is a 'getting started' guide that may assist.
    Looking forward to hearing back from you!
    Kind regards, Stacy

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