Why do I get Secure Link To itunes Store Failed (Diagnostics)

Hi Apple World of support
I am trying to activate my iphone 4 via itunes but it is stuck on Acsessing iTunes Store, I ran diagnostics and it said:
Secure link to itunes store failed.
I have tried netsh .... command, no effect, also tried different pc, still same error & tried reinstalling/reparing itunes, no luck.
Its getting really anoyying because I start work on monday so i need a solution quick that is not one of the above.
Thank You In Advance.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

Why do I get "Secure Link to iTunes store Failed" message when trying to access iTunes store?

Why do I get the message "Secure Link to iTunes store failed" when I do diagnostics checks on the iTunes version 10.6 that I just installed? I have reinstalled it three times and have never been able to access the itunes store, or any Help sites thru the itunes app. I have disabled my firewall, etc. to no avail. Any ideas? I have XP running.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT201413 "secure link to itunes store failed"

I was prompted to update my ipad to 10.7 in order to properly use some new apps. I followed apples instructions and after backing up and all the other hoops that we are supposed to jump through, I downloaded the new software and began to update ipad. When I came back to look at progress a time later, a message said that an unexpected error occured and the ipad couldnt be updated. I then attempted to do a restore but cannot get past the extracting software stage. It continually comes up "ipad server not available, try again later" When running diagnostics, I continually get "secure link to itunes store failed" I have tried every repair that apple has offered and many others on internet. I dont know what to do, but was hoping that there would be a self diagnostic program that was offered by apple? or someone who has gone through this and could help. Thanks

I was prompted to update my ipad to 10.7 in order to properly use some new apps. I followed apples instructions and after backing up and all the other hoops that we are supposed to jump through, I downloaded the new software and began to update ipad. When I came back to look at progress a time later, a message said that an unexpected error occured and the ipad couldnt be updated. I then attempted to do a restore but cannot get past the extracting software stage. It continually comes up "ipad server not available, try again later" When running diagnostics, I continually get "secure link to itunes store failed" I have tried every repair that apple has offered and many others on internet. I dont know what to do, but was hoping that there would be a self diagnostic program that was offered by apple? or someone who has gone through this and could help. Thanks

What does one do when they get "secure link to itunes store has failed." got this while doing diagnostics test. clicked on help but just got a blank white window. original problem stems from inability to access the itunes store.

I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed.

I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
Please Help

I received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

HT3204 When doing a "Network Connectivity Test" on my PC, as to iStore Connectivity, it says "Secure Link to iTunes Store failed". And when trying to "authorize" my computer to sync ringtones I downloaded to my PC, I keep getting an errot message.

When doing a "Network Connectivity Test" on my PC, while in iTunes, it tells me that "Secure Link to iTunes Store Failed", yet I'm connected to the internet. I was unable to "authorize" my PC with an error message, as well, giving me the code (-3212), saying I was not connected to the internet, yet I am. I can open browser after browser, and navigate just fine. In going through the iTunes Help menu, I am running the tests offered in the drop-downs, but I keep getting the afore-mentioned errors.

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT3204 Why did secure link to itunes store failed ?

Why did secure link to itunes store failed ?

Hello, toval1969.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing issues connecting to the iTunes Store.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
https://support.apple.com/kb/TS3297
Cheers,
Jason H.

ITunes 64-bit runs 32-bit, Secure link to iTunes Store failed, and SyncMapiInterfaceHelper_x64 crashes every time I click 'Info' tab in an iDevice.

Hello everyone,
There are 3 issues I have, as it reads in the title.
1) I am running iTunes on a Win7 64-bit ThinkPad, and iTunes shows up as a 32-bit application in the Task Manager, always. I tried even the complete uninstalling (after removing Bonjour, Apple Mobile Service, deleting the folders, etc.) and yet, it shows up the same way.
2) When I run diagnostics, it says 'Secure link to iTunes Store failed'. I've tried many things from whatever I've read in the forums and nothing seems to be changing that.
3) Every time I click the 'Info' tab on any iDevice (I tried it with a 3GS and a iPod Touch), I get a 'SyncMapiInterfaceHelper_x64 has stopped working' message thrice. I don't know the significance of thrice but it just does come.
I hope someone helps.
Thanks!

That one's normal. On 64-bit systems, iTunes is a mix of 32-bit and 64-bit componentry. The itunes.exe is 32-bit.
Oh, okay. Thanks!
Could you walk us through what happens when you try to connect to the Store, please?
The issue is when I run diagnostics. I happened to run it last night while updating my 3GS to iOS 6, and there was a 3194, and a search to solve that, led me to running the diagnostic.
I was wondering how it affects me because I haven't faced any issue in downloading or browsing the AppStore. The transcript of the 'Run diagnostics', for networks is as below:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 7673W1T
iTunes 10.7.0.21
QuickTime 7.7.1
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0024A7C4128947B0
Current user is an administrator.
The current local date and time is 2012-10-03 03:21:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 15442555d5b073dd49a48bf144616e26
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3FCCDDC1-FFD0-4B3D-BF7A-A962D6AD5746}
Description:    Intel(R) PRO/Wireless 3945ABG Network Connection #2
IP Address:    192.168.0.100
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    Yes
DHCP Server:    192.168.0.1
Lease Obtained:    Wed Oct 03 02:58:46 2012
Lease Expires:    Wed Oct 03 04:58:46 2012
DNS Servers:    192.168.0.1
Adapter Name:    {AB3C7DD5-0434-424D-9481-7C12BFC73792}
Description:    Intel(R) 82566MM Gigabit Network Connection
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-03 03:15:42.
Nothing about the 3rd? It is pretty confusing as to why it appears because there don't seem any answers all over the web about it.

Secure link to iTunes Store Failed using XPSP3

I cannot log into the iTunes store. When I run diagnostics it indicates Secure Link to iTunes Store Failed. It does not appear to be my related to McAfee security software as the issue remains when the file wall is disabled. I have following the trouble shooting steps from the website and have also tried disabling all start up programs except qttask and iTunes Helper.
Any other suggestions on how to restore the secure link and enable connection?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Secure link to iTunes Store failed ... cannot update iphone 3gs?

So i havent been able to update my iphone, I get a 3194 error after loading the ipsw file.
When i run a diagnostic i get a Secure link to iTunes Store failed error, which i think causes the problem
I have tried the netsh winsock reset fix, and still no results, as well as looking for LSP conflict.
Any help on this matter would be appreciated very much!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C660
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0031AE040346F710
Current user is an administrator.
The current local date and time is 2012-05-22 16:58:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5470
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {19ACA961-E7BA-4C75-8760-714769F5E5B1}
Description:    Bluetooth Personal Area Network
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name:    {93853149-BB5E-42F6-95B2-147BCEA64CCD}
Description:    Atheros AR9002WB-1NG Wireless Network Adapter
IP Address:    192.168.0.63
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.4
DHCP Enabled:    Yes
DHCP Server:    192.168.0.4
Lease Obtained:    Tue May 22 16:31:02 2012
Lease Expires:    Fri May 25 16:31:02 2012
DNS Servers:    10.1.168.1
Adapter Name:    {9E013B8A-BE41-43B6-BEB6-85C6104005FD}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2012-05-22 16:54:25.

Sorry, wrong section

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

Secure link to itunes store failed windows 7

I have internet access as I just finished downloading and installing iTunes but I cannot get to the store through it

I was having this issue for a while also. The only way I could get access to the iTunes store was to run the diagnostic test, and then click cancel on the dialogue box where it told me "secure link to iTunes store failed". By canceling the diagnostic box the store would load, but I'd have to do that everytime I wanted to access the store.
I tried doing what wiclee suggested however it never worked.
I was also having trouble in the store actually loading. It would take forever, if it ever would load and always, the genius setting was trying to send information to Apple about my library but always froze at like 3% or so.
I went looking through my control panel thinking that maybe it was my firewall and after about three hours of searching through it all I came across a message that told me that iTunes had stopped working a few times - the dates were from decemeber 2012, but it also said that iTunes needed an update; evern though iTunes was telling me that it was up to date.
I clicked on the link that took me to the apple page on the net to download iTunes again, and in the dowload box it had either a 'repair' option or an 'uninstall' option. I clicked on repair and let it do its thing and my itunes seems to work perfectly fine now. My access to the store is a fast as a cheeter and I no longer have issues with genius getting stuck in sending data. Having said that however, I did only do this about ten minutes ago and haven't reset my computer yet.
If what wiclee suggested worked thats great, but if you ever have any issues with it again, maybe try repairing your itunes.

Tried everything, but "Secured link to iTunes Store failed"

Hi all, I so hope you can help!
I can't connect to the iTunes Store, which also means I can't do any Home Sharing (this being my ultimate goal in solving my problem). I've got Windows 7 home edition, 64-bit, and the newest iTunes. Running diagnostics on this iTunes verifies that I can connect to the internet, but it says that "Secured link to iTunes Store failed".
I've tried what feels like everything! Trying to read tens and tens of threads on the matter here.. my tried solutions have been:
1. Reinstalling iTunes, the latest version 11.0.1.12
2. Running the command promt as an administrator, with "netsh winsock reset"
3. Command promt with "sfc /scannow" (finding no problems)
4. Agreeing to all windows updates
5. Updating and repairing QuickTime
I don't know what to do, I really need this to start working! Any ideas? Please!
I've also tried everything from this thread: https://discussions.apple.com/message/18106897#18106897
Hannah

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT1527 Secure link to Itunes store failed

This is the only problem i am encountering while trying to connect to itunes, i run the diagnostics and everything is ok apart from 'Secure link to Itunes store failed' I have tried all the resolutions on the website and still getting the same thing.. Please help?!?!

Nvm problem solved via this link: http://support.apple.com/kb/TS4123?viewlocale=en_US
Download Autoruns for Windows from Microsoft<------ sweet little program!!

TS1368 Secured link to iTunes store failed

can someone please tell me how to connect to the itunes store, i keep getting the message: Secured link to iTunes store failed.

Many thanks.
Yes, it's when I run a diagnostic. When i try to go to itunes store, the window is white & keeps saying connecting to itunes.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Why do I get Secure Link To itunes Store Failed (Diagnostics)

Similar Messages

Maybe you are looking for