Why do I get text messages telling me I need to make a payment?
My prepaid $50 plan is set up to automatically debit my credit card for the full monthly amount when it's due.
I get a text message 3 days before the due date that I need to make a $50.00 payment by the due date.
I then get a text message ON the due date (at 2:07 IN THE MORNING) that $50.00 has been added to my account (because of autopay).
I then get another message later in the morning of the same day that my Auto Pay payment was processed.
This is so annoying that I am considering STRONGLY changing carriers:
Since my plan is on AUTOPAY, I DON'T NEED or have use for the first message.
The second message seems:
REDUNDANT - since I will also receive the confirmation message later that day.
INCONSIDERATE - since it is sent at 2:00 IN THE MORNING.
STUPID - since I am on AUTOPAY, I should only get a message if AUTOPAY FAILS, and then not at 2:00 IN THE MORNING!
The second message seems:
UNNECESSARY - since I am on AUTOPAY.
STUPID - since I am on AUTOPAY, I should only get a message if AUTOPAY FAILS!!!
I cannot find a support person in any part of Verizon who can fix this calling *611.
I cannot find a place on my userid where I CAN CHANGE IT MYSELF.
I like Verizon but I am sufficiently annoyed to change carriers if this simple software change can't or won't be made, or if I don't receive an acceptable response from Verizon in this forum, where it is accessable by other users.
Actually, the high level support lady has communicated with the Verizon Internet Technology department and it actually sounds like there may be a fix on the way for me. There is no direct number to call, but the suggestion that I was about to change providers seems to have gotten me escalated. It took almost two hours to get here, though.
They have call centers in places like Murfreesboro, TN. I don't know why they're still off-shored for first contact calls and why it's so difficult to get escalated to somebody who doesn't communicate by script in widely varying states of English communication ability. I ask for somebody who speaks English as a first language and I get a different Tagalog- or Spanish-speaker. It's hard enough to understand the occasional New Yorker I happen to get. And the scripts they use are VERY frustrating. "Hello, valued customer" is not a proper response to "My ****** phone isn't working right AGAIN!!!".
End result: They are going to "back out a change they made in October" that removed the reasonable-hour check for sending the messages. Since they do releases monthly and I don't know when they did the last one, I have no idea when this will happen. I'm not hopeful, since my initial complaint was in July, before they made the October change.
*611 or 888 294-6804 options 4-6-4 are what she gave me for tech support to get to a person. That's what I did 1 hour and 31 minutes ago, Before that I spent 8 minutes doing *611, asked for a English-as-a-first-language person and was transferred to another off-shore 4 times and hung up in frustration.
Magic Jack has better service.
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