Why do I get the white screen of death whenever I try to go to the iTunes store?

I would love to give my money to Apple, but whenever I go to the iTunes store, I just get a blank screen. It never loads, ever. I have tried to purchase songs via a website--click the link to iTunes and still nothing. I am running iTunes 11.0.2 on a Mac.

Hello there Bubblesboo,
I was looking into some of our resources about why the iTunes store may not be loading for you.
Here are a coule of articles outlining how to troubleshoot that issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
And
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I would start here, in the first article:
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Regards,
Sterling

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HT1689 why am I getting a list of security question whenever i try to buy music from itunes?

on my ipod, whenever i try to download music lately, i can get no further that "choose from three questions for your security questions" and it keeps kicking me out before i can choose. what the crap? getting frustrated.

Hmm.. You can try removing your card the n downloading a free app to remove the temporary block.
It's actually a new security feature by Apple and a one time thing so I guess it's ok to do it now but for you, try the suggestion. You can also contact support:
http://www.apple.com/support/itunes/contact/

Please help, why do i keep getting the white screen of death?

ok i have a blackberry curve mobile, i dropped it in a pint of lager new years eve. i have left it to dry for months. first time i turned it on i was getting the white screen and it kept happning. so i tried updating the software and it worked fine for about 3 minutes. so i just left phone for a couple of weeks tried updating software again. last night it stayed on without turning off or having the white screen, but i get up in the morning to check my phone click it then the white screen appears again. making me very angry, because the white screen doesnt come on if i have my phone connected to USB to pc it stays on. anyone know why this is happning?

Hi and Welcome to the Community!
With moisture intrusion into a BB, the only thing that is predictable is that the results will be unpredictable. All of your symptoms could be perfectly understandable given the lager-bath your BB received. I'd recommend a new device ASAP (and get regular backups of your data, of course).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Having an intermittent issue where my iMac blanks out on me. On restarting I get bands running down the screen with pixels jumping around, then the white screen of death and nothing... Wouldn't restart all weekend, now fine..? any ideas whats wrong?

Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3

If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
Genius Bar Reservation US
Authorized Service Provider

How do I get rid of the white screen of death? :(

Hi!
How do i get rid of the white screen of death?
(iPod Touch Gen 2), I don't want to get a new iPod and I heard you can fix it without going to an apple store, are there any solutions..? (:
Please help!! Thank you!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

App getting the "white screen of death" since iOS 8.2 update

Hello!
Been playing an app called Solstice Arena since it came out. Now suddenly the game morphs into the "white screen of death" every time I hit the login button.
I tried all the usual things, turning the phone on/off, reinstalling the app, all to no avail.
Never had this problem before downloading iOS 8.2.
Anyone have any ideas?
Here is a pic:

Hello melsuzhen,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo only restore essential data. It is possible that you have corrupt data in your backup file which is causing your issue.
Hope this helps, have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present. Need help?

I have a 13 inch MacBook Pro (2009). Recently I bought an extended hard drive because I had used up the memory on my iDisk. As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down. Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display. Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains. I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this. I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro. So could someone on here please help me? It would be greatly appreciated & I thank you in advance!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.

I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.

Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

How to deal with the "white screen of death"?

My 1 hour old iMac (27 inch i5) just died. I had used it for less than 30 mins when it downloaded an OS update and rebooted. Then it refuses to boot, stuck in a white screen.
After that I slid in the recover disk and used the disk utility to restore the HDD as in the recover manual. It then spent 30 mins recovering,. However, on re-start it is still stuck in the white screen of death.
What do i do now?

Hi anerjee;
With a brand new Mac, personally I would not mess with it. I would take it back to Apple and ask them to fix it.
Allan

2007 intel based iMac has the white screen of death with the mouse visible?? WHATSUP

My 2007 Intel based IMAC has the white screen of death with the mouse cursor as the only visible item. What is up with this? Is this the equivalent of the windows blue screen of death?
Doug

Read the "More Like This" thread links located at the bottom left of this page.

The white screen of death

Hi. i recently replaced my digitiser on my 3gs but since that i have experienced the white screen of death, i have restored the phone with itunes and tried all the button combos but no luck. its still recognised on itunes and it still rings i just cant access my phone. i had to replace my lcd a few months back because it was cracked but i kept my old one, i connected that to it because even though its cracked it still displays something but that screen was white too..
would anybody be able to advise me on how i could fix this problem or how much it would cost to fix.
any advice would be much appreciated, thanks

Hello lhuston,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback

Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback

OMG that happened to my ipod as well... when i checked to see if there was anything that i could do alsmost everyone would tell me to hold the home and power button until it turned off then turn it back on... it didnt work with my ipod but worked with my friends... hopefully it works with yours. And if not but another one thats what i did and now the other one cracked i guess its just luck

Why do i get a white screen when i lift the display screen

when i lift the screen to log in to an account a get a 'white screen' the machine does not respond to any key(s). If I held doden the power button, I can re-boot and all is fixed untill the next time.... Maybe once a month this happens?

Hello, NickNE.
I would recommend trying the steps in the articles below as they may help with the display issue you are experiencing.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
About NVRAM and PRAM
http://support.apple.com/kb/ht1379
Cheers,
Jason H.

Why is Encore 6.0 giving me the "blue screen of death" when I try to create a menu?

When I purchased my student edition 6.0 (which I love by the way), Encore did not have any of the libraries loaded up on it. After reading some discussions, I downloaded the missing folders.
Now, when I try to create a menu, my computer shuts down and gives me "the blue screen of death" as they call it (a blue screen with white writting, counting up to 100%, and saying Windows is preparing to crash...or something about the hard drive crashing....I can't remember because it goes off the screen so quickly).
I've done this several times - my computer only does this when I try to create a menu in encore, and not in any other part of encore. It hasn't happened in any of the other programs either (Premiere Pro and Audition are the only other programs I have used so far), or any other times I have my laptop.
Because of this, I am not too concerned since it seems Encore is the problem. However, I do not want any other problems to escalade from this either.
Am I doing something wrong? Can someone please help me? I'm working on my Senior Thesis (a video) this year, and I really really cannot afford to have my computer crash on me.
Please and thank you,
Meghin

Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169
-and an Encore fix http://forums.adobe.com/thread/1060443

Why do I get the white screen of death whenever I try to go to the iTunes store?

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