Why do I have 2 passcodes? I cant wipe!

I made a mistake setting up a new iPad: I mistakenly restored from my daughters backup. Cant have that, so I went to wipe it but I got prompted for 2 passcodes! Sure I know the first one, but not the second one... Wait 60 minutes great... How can I recover and start over? I tried an iTunes based restore but the just put me back in the same boat.

You need to do this.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Buying or Selling a Used iPhone or iPad Running iOS 7? Read This First!
http://www.makeuseof.com/tag/buying-or-selling-a-used-iphone-running-ios-7-read- this-first/
 Cheers, Tom

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I have lost my passcode and cant sync my iphone either

PlEaSe HeLp I have lost my passcode and cant sync my my phone either so i cant access anything to change it.

Hi,
I'm not sure if that would work, but just give it a shot.
Don't only hold the home button and the wake/sleep button down till it resets,
try holding it down for about 30-40 seconds.
This time it should not just reset. You just have to make sure it's long enough. You will see ;-)
But then, you will have to put everything back on it again.
Better than having no access, I guess ;-)

Why cant i download music in the Uk the same time as the USA why do we have to wait weeks and weeks to download music when other countries can download it straight away?

#itunes store. Why cant i download music in the UK the same time as in the USA? Why do we have to wait weeks and weeks to downloand music when other fans can dowload music in other coutries when it is released in the US?

Itunes can only provide what the owners of the distribution rights to the music provide.
If the owner of the rights do not provide it, then itunes cannot sell it.
You would have to ask the owners of the distribution rights in each country why they do not provide them at the same time.

HT1277 i have added my company e-mail add into my Macbook i receive mails but i cant send e-mails , anyone knows why ? i have tried all options in outgoing mail settings but it wont work !!

i have added my company e-mail add into my MacBook , i recive e-mails but i cant send e-mails , anyone knows why ? i have tried all options in outgoing mail settings but it wont work !!

Hello,
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995
Outgoing ports are...
SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

I have a problem with my ipod. it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes

it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes. Please Help

Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore

Why do I have extra songs in my iPhone playlist that are not on my iTunes library?

After doing the iOS7 update (and iOS7.0.2) I decided to add my music to my phone (I never had music on it before).
I discovered that there were 20 very random and obscure broadway songs that were on my iPhone in addition to the 60 songs I just synced. They had the iCloud icon by them, unlike the songs I had just added.
After doing research I found that the broadway songs were technically "purchased" on iTunes although they are not songs I would have ever purchased- in fact I have never once purchased anything on iTunes. This isn't my worry though, I am assuming it must have been some random free download I did at some point?
I went to settings > music > and turned show all music off. This did NOT work for all of them and only solved the problem 80%. There are still 4 of the random song on my iPhone. They DO NOT show up in my iTunes library on my computer and don't even exist on my computer.
With the other songs I can left swip and delete but these 4 songs won't! Why won't these four songs left swipe?
I am going crazy and have tried restarting my phone, restarting iTunes, re-syncing, turning off the iCloud. NOTHING WORKS.
Please help. I am a normally a very smart and tech-savvy person and I cannot for the life of me figure this out. I don't want to wipe everything- which as a solution is a pretty weak solution.
Why won't certain songs left swipe to delete off my phone when I am in the music app?
Why do I have extra songs on my phone that don't appear on iTunes on my computer?
Where did these songs come from and how do I get rid of them?
Much thanks!

I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~)

Why do i have to pay £25 to end my contract?

Hiya
I was wondering if anyone can tell me why i have to pay a £25 administration fee because my contract has come to an end and i dont want to continue it. Of course i am used to BTs hidden fees but i dont think this is fair as i cant see what i am paying for. I agreed to 12months and in that time i have paid over the odds anyway so why should i have to pay more now the contract is up? has anyone else been told they have to pay this?
thanks
heather
Solved!
Go to Solution.

Oddius09 wrote:
You agreed to the T&C's when you signed up with BT Broadband, if you had requested a MAC to move to another ISP then there would be no fee.
Just looked at the T&C's I see they are putting it up to £30 from October, its amazing how much it costs to push a couple of buttons.
Just to be clear, this charge isn't just BTBroadband, and it involves rather more than just pushing a couple of buttons !
It's a charge made to all Service Providers, for the cost incurred in physically disconnecting the line from the DSL equipment, so that somebody else can use it. Openreach don't do these things for nothing !
If a MAC is used to migrate to another Service Provider, the actual cessation is deferred until the provision of the broadband service through A.N.Other ISP, and is rolled up into the provision cost that's charged to the new ISP - who often doesn't pass this cost on to the customer directly, but it's recouped in the course of the 12/18/24 month minimum term that the new customer agrees to.

HT1212 My grandson misplaced his iPod Touch in April. He just found it, but does not remember the password. I reached out to Apple support.For a one time support why do I have to pay?

Why do I have to pay to get the iPod Touch wiped clean as my 11 year old grandson forgot his password?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

I have an iphone 4s and upgrade to ios6. It wont connect now after the upgrade to itunes and the itunes doesnt regonize the device. Im so freaking sad. Please somebody give me a fix. Why did I have to upgrade to ios6? Please somebody let me see the light

I have an iphone 4s and upgrade to ios6. It wont connect now after the upgrade to itunes and the itunes doesnt regonize the device. Im so freaking sad. Please somebody give me a fix. Why did I have to upgrade to ios6? Please somebody let me see the light.
I cant even get into itunes because it wont recognize it to do a reboot or a rollback.

The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck.

TS4036 why does my iphone say it cant restore when 98 per done

why does my iphone say it cant restore when 98 per done

There's no way a 16GB model phone has more than than capacity. I have no idea what you mean by AutoRun icon. Is that an app you downloaded? Did you jailbreak?
The "advertised" capacity of all storage devices is based on a decimal definition of "Gigabytes" where 1 GB is defined as 1,000,000,000 bytes. However computers see and calculate storage based on binary definitions where 1 GB = 1,073 742,824 bytes. Thus a 16 GB "decimal" device is only 14.9 real, binary gigabytes.
Also, there are additional loses due to formatting overhead and the iOS. RAM memory is separate and not used from the supplied flash disk.

HT1212 i entered the wrong passcode and cant unlock my phone

i entered the wrong passcode and cant unlock my phone

1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Logic 9 loops have disappeared and cant be located in Apple Loops Index folder

my logic 9 loops have disappeared and cant be located in the Apple Loops Index folder. Folder is empty??????

Which version of Logic Pro 9?
DVD version or something else?

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

HT1911 Why does Itunes have me logging in multiple times to buy a song? Somehow, my account got disabled now. It also shows that I am logged in....?

Why does itunes have me logging in multiple times to buy a song? I can access everything else fine, but now my account is disabled for some reason although my password was entered correctly... help

I've seen a couple of other threads over the last 10 minutes posting similar problems, so it appears to have affected other people as well - the poster on the first thread has now posted again saying that it's now working for him, so you could give it another try.
Edit : your reply appeared as I was attempting to post this

Why do I have "Unified Info" and plain "Info" categories in my iPhone Contacts?

I have an iPhone 3GS (iOS 5.0.1), an iMac (OS X v10.7.3) and an iCloud account. All are set to sync several things, but the topic of this inquiry is my Contacts. I've noticed that when I open any given Contact listing on my iPhone, each is headed by one of two lines: "Unified Info" or plain "Info." At the bottom of a "Unified Info" contact listing are two lines showing me "Linked Cards," one being for iCloud and the other for iPhone. On the one headed plain "Info" there are no Linked Cards showing at the bottom of the contact listing. As noted above, my system is set so that the Contacts in my iPhone, my iCloud account and my iMac (which is further set to keep both my and my wife's contacts sync'd, as well) all read the same. So why do I have these two "types" of entries on my iPhone? I should note that all the important information in all three places (iPhone, iMac and iCloud) - name, numbers, addresses, etc. - IS THE SAME, but why do they have diffefent headings on my iPhone!?! Any explanation from someone knowledgeable about this would be appreciated, and is there any way I can get - or should want to get - all the Contact entries on my iPhone to be "Unified Info" entries? Thanks, in advance, for any help you can offer.

I've got the same problem. Showed up after trying they 'sync google contacts' feature in Address Book/iTunes. Suddenly I have duplicates of all my Contacts. Address Book doesn't see any duplicates using the 'Find Duplicates...' feature. In Address Book I can only tell the difference between the duplicates by comparing the information in them. The new ones (presumably from Google) are missing fields like URL and birthday. On the iPhone, however, the names have these squares after them. These squares don't show up in Address Book (if they did it would make it much easier to delete them all).

Why do i have to have my cellular data turned on to recieve or send TEXT messages?

my girlfriend and i have noticed this most recently.
To send or recieve TEXT messages (not MMS) on our iPhone 5's we have to have our *cellular data* turned on. OMG why? It's supposed to not use cellular data for texting (or callling) so why do we have to have it switched on for TEXT messages (SMS)? Does that mean that texting is now going to eat our data plans? If so, we'd of been better off with our old cell phones.

no- i think you've hit the nail on the head. (perhaps inadvertantly)
because my g/f and i couldnt get each other's txts, over 3/4 of the time, if the cellular data wasnt turned on.
green bubble = sms.
blue bubble=imessage (data or wifi)
all this was with (blue bubble) imessage stuff (with the thought that it'd use wifi, but the wifi at work *****, so ofcourse it'll use data.
Hmmn. I'm going to shut off iMessage and see if that takes care of the issue.

Why do I have 2 passcodes? I cant wipe!

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