Why do I have security questions now, when I didn't before?
Upgraded my and my daughters iPhones... We are both on the same iTunes. Now neither of us can buy iTunes on either phone because its asking for security questions that I don't believe I've ever been asked before or answered. Obviously I don't know the answer and am stuck and frustrated.
They improve security.
Alternatives for Help Resetting Security Questions and Rescue Mail
Due to recent changes in how Apple handles this issue, the most successful
option is #5, below.
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID
Similar Messages
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Why do I have security questions when I did not set it?
Now, I can not do anything/can not go inside my account without answering these questions . Any possible way to go around this?
Thanks;
ShyneilWelcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Why does quicktime have a question mark when I open Safari - how do I fix?
Whenever I open Safari to any page with Quicktime I
get a Q with a questions mark through it.
I am about ready to hang myself.
Thanks,
JohnEdgar123,
Welcome to the Apple Discussions!
Sounds as if somehow your Mac has misplaced the /Library/Internet Plug-Ins/QuickTime Plugin.webplugin file. Try searching your hard drive to see if that plug-in is around in the wrong spot, or download and re-install the Quicktime installer from the Downloads link at the top of the Discussions page. -
Dear sirs,
Could you please help me on my problem with my apple ID
I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
My account have 50$ and still didn't buy anythingYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100546) -
Hi ya'll! I'm still learning how to navigate my way with Lightroom. (Last time I wrote, I did get some responses that work. Thanks so much!) Now, I have another question. When I try to copy pics from my external drive to a CD/DVD, no matter if do it from LR or my drive, I keep getting the message; "Disk burning is not supported by LR on this computer." I've tried everything I can think of, so, I thought I'd see if anyone may know if there's anything I can do. Or could it be that my computer just can't handle it? Help!!! So frustrating!! I have a PC Lenovo computer, I don't know if this makes any difference. Any ideas? Thanks so much for your help!!!
Have you burned Discs with other programs using this computer? Are you certain that you have a drive that will burn discs?
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When i sign in to itunes it now asks for security questions and when completed i get error 1202
When I sign in to itunes it now wants me to setup security questions. When completed I get error 1202 and therefore cannot purchase from the store.
Use this article: iOS: Forgotten passcode or device disabled after entering ...
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i canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option and only have the option to answer my password
It isn't an option it is a permanent part of the security protocol, so you need to write the answers down in a secure location or remember them, you will always need them in the future.
Call Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
You've checked the spam folder on your rescue email account as well as the inbox, and you've tried clicking the reset link a second time ? If you have, and you still haven't received the email, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
I couln't upgrade my security questions. When I filled out everything and pressed Done, nothing happened! So I can't download any apps now! I've tried so many times, but it didn't work.
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact -
Please help! I've been trying to buy songs for hours today and it keeps asking the same thing. I don't get it. I have security questions. But, for some reason, I only have one question and verification on my birth date. Do I need to add more questions? If so, how?
Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response. -
ive changed my security questions but when I try to make a purchase it still asks me to enter my old questions.. Why is that ?
The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.
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I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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Why do i have a question mark instead of the app picture. It wont let me use the app either.
Where is your Calculator application located? Before you can put it into the Dock you need to remove the Question Mark. Select it with the mouse and drag it out of the until it "poofs" away. Now locate Calculator and drag its icon into the Dock.
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I forgot the answers to the security questions. When I get the screen to answer them, the email address listed to send the email procedure is wrong. How do i change this email address?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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