Why do I have to buy a new Product key if I have installed and uninstalled Elements to my computer do to system errors.
Why am I being penalized for having to purchase a new product key...it's only business and reputation at stake here....
adobe software is not free (beyond their 30day free trial). to use after the free trial, you need to purchase a license.
if you've already purchased a license, you should be able to use to install (or re-install) your software on the same computer and also on a different computer. you are limited to two concurrent activations but unlimited installations and activations over the product's (and your) lifetime.
Similar Messages
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Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.
Hi Doug Talbott,
Please refer to the page associated with this link (Configuration error 16 | CC, CS) and follow the procedure detailed for Windows 7 and let me know if your issue gets resolved.
Regards,
Rahul Tyagi -
How can I download itunes when I get the following errors ..ituneshelper did not install correctly error 7..I .have installed and uninstalled a dozen times with various fixes...b noir for example and used Revo to clean up.
This has been a problem for 6 weeks now, I retry when I have time and patience and use my other laptop which is also Windows 7 and runs with no problem.
Every attempt fails when all seems fine on the desktop and I try to log on to Itunes I get the errors.
Any help greatly appreciated.
billymacGo to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (If this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
I have product key numbers for my PS and Premier Elements 12
I have product key numbers for my PS and Premier Elements 12.
I installed on one computer 8 months ago.
I now want to initiate my 2nd download onto another computer.
I cannot locate the appropriate download instructions.
Any help out there?
Thanks,
EllisDownload and Installation Help -
https://helpx.adobe.com/download-install.html
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
Adobe - Download free trial version Adobe Premiere Elements 12 | Adobe -
I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.
Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host> -
I had the older version of ITunes and then it disappeared. When I try to install the new version, I keep getting "unable to install ITunes, Error 7 (windows error 5) message. I have repeatedly installed and uninstalled iTunes without luck. Any chance of actually getting this on Windows 8.1 or not? I am assuming I also lost my library during this.
Hey there Stardust37,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting tips that can help you resolve the iTunes installation issue alert message that you’re seeing on your PC.
iTunes for Windows: "Error 7" message when opening iTunes - Apple Support
Cheers,
-Jason -
I have instlled and uninstalled iTunes on multiple occasions but iTunes fails to start with message "Apple Application support is required to run iTunes .......... Error 2 (Windows error 2)". Most most frustrating. Can anyone help, pleeeeeeease!!
iTunes "Apple Application Support is required... Error 2" and possible fix.
Hi Redgilly (and others).
I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.
Problems:
The initial error during the installation of iTunes was:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
The error (after installing iTunes) when trying to run iTunes was:
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:
http://support.microsoft.com/kb/2688946
This lead me to trying to install MS Visual C++ but I received the following error trying to install that:
Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Note: The installation of VC++ rolls back when it fails.
Solution:
Through this error I found this MSKB article:
http://support.microsoft.com/kb/946414
The Automated MS "Fix It" msi package didn’t work.
Note: Please backup your registry first (see the above MSKB article for instructions).
I opened the registry and (as instructed in the MSKB article) deleted the following keys:
HKEY_LOCAL_MACHINE\COMPONENTS\
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
Reboot and reinstall iTunes.
I hope this helps. -
arrow does not open anything 2 in. below the toolbar works fine below that I've installed and uninstalled Firefox several times will not work using Firefox11 very hard to access a lot of things especially when ordering online cannot submit any info required
If the inoperable button or link is near the top of the page....
Recently, the Yahoo Toolbar and the Babylon extension have been reported to cause that problem. They seem to overlap invisibly over the top of the web page display. If you have either or both, uninstall or disable them/it, or see if an update is available that solves the problem.
*Uninstall Yahoo Toolbar --> http://help.yahoo.com/l/us/yahoo/toolbar/toolbar8/general/general-07.html
*Uninstall Babylon --> http://support.babylon.com/index.php?/Knowledgebase/Article/View/177/0/uninstall-babylon-software
*See --> http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
*See --> http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on
*See --> http://kb.mozillazine.org/Uninstalling_toolbars
If that does not solve the problem:
*See --> [http://support.mozilla.org/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
*See --> [http://support.mozilla.org/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
*See --> [http://support.mozilla.org/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' -
I have tried numerous times to install and uninstall i tunes on windows vista and I keep getting an error message of no apple support. Anyone have a solution to this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
where can i fine apple mobile divice to down load as it wont download with itunes
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Shockwave Flash plug may be busy, or no longer responding. You can stop the plug-in now, or continue whether the action is completed
Shockwave Flash plug may be busy, or no longer responding. You can stop the plug-in now, or continue whether the action is completed
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I have uninstalled jre7u10, the latest version of java, and re-installed this several times and it will NOT work on Firefox 17. I have checked that the plugins are downloaded in the add-ons tab and made sure they are Enabled. I have tried disabling every plugin I have on the page, but it still will NOT run on FF 17. So, I have uninstalled jre7u10 in windows control panel. I got the jre7u10 download for windows 7 from the actual java website.
I don't know what else to do. I am totally confused as to why it works on Internet explorer but not Firefox 17. It gives me an error message on a chat window on one of my sites that says error client class not found, But I DON'T get this error when I use Internet explorer because the chat window works with it. HELP PLEASE ???????????
I am not that good with computers so take it easy on me please.
Thanks in advanceI questioned that 64 bit version thing and when I checked the download it sent me to the java version 32 bit for windows 7. The download of jre 32 bit works for my computer on internet explorer but not for firefox 17. I also checked firefox and there is not a 64 bit version browser. so I don't get this at all. anyway, I don't know what a 64 bit vs a 32 bit means but someone asked me to check that too on the site I went to they thought it might be different browser. It's not.
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New itunes 12.1.0.71 installed, and won't open. It gives me two errors.
I use a Microsoft Vista.
When the Apple Software Update, ask me to download the new itunes version, i did it. After installing the new Itunes 12.1.0.71, i try to open the programm (itunes) and it gives me this two windows, one that says, "This app has failed to start because MSVCR100.dll was not found. Re-installing the application may fix this problem.", and immediately after i click OK, it gives me a second window that says, "Itunes helper was not installed correctly. Please reinstall Itunes. Error 7 (windows erros 193)."
I try re-installing itunes, and it did not work.
I try to delete every programm related to apple, and it did not work.
I deleted the new itunes version, and downloaded again, it did not work.
So, please, if anyone can help me with this issue, i really appreciated.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
Acrobat 9.5.5 must uninstall and reinstall. if I uninstall will I have to buy a new product?
Chat support has sent me to the forums for help.
My Adobe Acrobat 9.5.5 suddenly will not open.
The error is that I must uninstall and reinstall.
I have run a repair, and restarted the computer, but the problem persists.
My question: if I do uninstall my Adobe Acrobat 9.5.5, will I be able to
reinstall it? or will I need spend another $299 to buy a new product?If you run out of activations because of a failure, you can talk to support to explain and have them increase the number of activations. You will still need the install file (I hope you backed it up) and the SN (and SN for qualifying product if an upgrade). After the install, you will still have to do the updates.
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When I turned on iCloud backup now when I synch to iTunes it asks if I want to set up as new phone or restore from backup. Why? I have been synching this iPhone to this computer fine since I got my iPhone 4S.
1. set up as new
2. transfer you wife's purchases.
3. Just in case create one computer back up manually.
Enjoy.
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