Why do I have to contact my reseller to have trial named-user licences (that neither I or my reseller requested) removed from my CC account?

After buying 50 device licenses for Dreamweaver, 50 named-user trial licences were added to my CC account (along with the 50 device licences). The trials expired after 1 month and now the team management interface reports payment issues and that that I must contact my reseller to remove the named-user licences. The reseller did not ask for these named-user licences to be added and neither did I. How do I get these named-user licences removed? Adobe support tell me that I have to raise an order with my reseller (for the licences that I don't want) and then cancel the order to have the named-user licences removed. That solution sounds stupid frankly so we won't be doing that.

I checked & found that since it is an indirect purchase, you will have to contact reseller to get the seats removed. Reseller needs to place zero value order & return the order which will remove the trial seats.
Regards
Rajshree

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Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

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NCBP Tech 2 wrote:
I see your point.
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Why do I have to contact my reseller to have trial named-user licences (that neither I or my reseller requested) removed from my CC account?

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