Why do I have to pay line rental when I have FTTP?

I don't understand why am I paying for a phone line when I have FTTP (Fibre to the premisies)? that's over £160 a year and I don't even use the copper wiring, and I certainly don't need or want a phone line.

lowrider007 wrote:
I don't understand why am I paying for a phone line when I have FTTP (Fibre to the premisies)? that's over £160 a year and I don't even use the copper wiring, and I certainly don't need or want a phone line.
I've come to this thread a bit late but felt that I had to comment. The OP has a perfectly valid point. If he has FTTP, BT should not be forcing him to take an expensive, cash cow phone line. It's robbery IMO.
Virgin Media do not force you to take a phone line with their broadband. A lot of rubbish has been written in this thread about Virgin Media and the bundles have nothing to do with the OP's question.
My credentials on this are a Virgin Media VIP Bundle user and a BT Infinity/2 user.
The OP should raise this at a higher level in BT, IMO.
john46 wrote:
the line rental covers the install and ongoing maintenance of the line and exchange equipment
If John46 has been briefed by BT to provide this answer, then IU'm astonished. The FTTP exchange equipment has nothing to do with the telephone exchange equipment and the FTTP user should not be expected to subsidise the telephone user by being forced to have a BT phone line.
If John46 has made the answer up, or is a BT sycophant, say no more.
Seph
My advice is at your risk.

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Discount for paying line rental up front

Do BT still give a discount if you pay your monthly line rental a year in advance? If so how do you do it? Thank you.

It's called Line Rental Saver and is currently £159.84, roughly 12 months for the price of 10.
It can be ordered here:
https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

Why do my Waveform Chart Grid Lines Disappear when this runs?

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Hi hova2010,
Please keep your questions on the same issue to a single thread. Thanks!
Thank you for choosing National Instruments.
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Line Rental Charges

Hello, I'm thinking of upgrading to Infinity 2. I have currently have a 'BT Local Together' service alongside a 'BT Broadband Option 3', for which I currently pay Line Rental.
Have not decided yet if I want to keep the 'BT Local Together' service.
Upgrading to Infinity 2 would also incur line rental.
So, would I pay just ONE line rental charge (e.g. £15.45 per month for Infinity 2 only), or TWO lots of line rental (for Infinity 2 and BT Together)?
How does it work?
Any help appreciated.

You only pay one line rental, your existing broadband line is simply upgraded to Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

CHARGED TWICE FOR LINE RENTAL/BROADBAND ETC

I had paid my line rental/broadband etc ( unlimited calls broadband) in advance as normal,the line was then changed over into husbands name, and he is paying line rental etc (seperate billing) but I am still being billed for the same. I have called e/mailed and been assured that this has been sorted,but I have now received an e/mail for november bill. BT are expecting to get payment from my husband and from me for the same package. If I pay this they will have there money twice for the same package. I called bt again yesterday and have been assured I will receive an amended bill by e/mail,but this has not happened. Can Any-one give me advice please

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Questions regarding how I pay my Line Rental Bill ...

Hi BT, I'm currently a BE Broadband customer, I was a BT Broadband customer back in the days when you had BT Home Hub 1.0 and 8mb packages which i was only getting like 5-6mb, 0.3mb upload and constant speed caps on my connection to 1mb. You guys didn't have true unlimited usage back then so being a gamer and someone that frequently downloads I changed to BE broadband. They gave me a steady 11mb connection with 1.3mb upload speed which I've been satisfied with. But now BE Broadband has been sold off to Sky which I don't think I want to be apart of as I've heard a lot of bad feedback and I really do not want to be forced into paying their line rental if I where to switch to Sky Unlimited.
So now I'm considering coming back to BT Broadband, knowing that you've probably improved over the years. I hope so. I know you have this whole BT Infinity going now but my area doesn't support fibre optic broadband and probably never will because I've looked on the BT Openreach website and it says there are no plans for my area to be installed with fibre optics which I would of wanted to have but oh well. What are the chances of my internet speed being the same as it is now with BE Broadband? I don't see why it would go any slower. Are your upload speeds around the same?
Also I have a question regarding the payment methods of your BT Line rental. I'm currently already on the BT line rental on the anytime calling plan. I pay the bill quarterly every 3 months, which I'm comfortable with. What confuses me is when I select the package to order BT Unlimited + Calls I only have the option to select Monthly Line Rental or Line Rental Saver. Why am I able to pay my phone every 3 months if those are the only two options? I'd prefrably want to stick to how I pay my phone bill. So further more how should I go about ordering BT Unlimited broadband without it interfering with my currrent BT line rental? I just want BT Broadband unlimited along side my current BT line rental method of pay. Would I still be eligible for the 6 months free and the gift card. Is the BT Home Hub 4 that comes with it free also? Also one more question, I'd need my MAC code from BE Broadband right?

This is a community forum. The people on here are other BT customers.
The speeds have certainly improved but only if BT's equipment at your exchange supports ADSL2/2+. If not, you'll get what you had before. While the speeds have improved, the same can't be said for the customer service. Upload on ADSL2+ can be up to about 1.2M. On ADSLMax, it's still capped at 448K.
BT like to combine broadband and phone on one bill. So if you get line rental and broadband, they will send you one monthly bill for both. You might be able to get them separately, but not through the web site. Try sales on 0800 800 150.

Why do i have to pay £25 to end my contract?

Hiya
I was wondering if anyone can tell me why i have to pay a £25 administration fee because my contract has come to an end and i dont want to continue it. Of course i am used to BTs hidden fees but i dont think this is fair as i cant see what i am paying for. I agreed to 12months and in that time i have paid over the odds anyway so why should i have to pay more now the contract is up? has anyone else been told they have to pay this?
thanks
heather
Solved!
Go to Solution.

Oddius09 wrote:
You agreed to the T&C's when you signed up with BT Broadband, if you had requested a MAC to move to another ISP then there would be no fee.
Just looked at the T&C's I see they are putting it up to £30 from October, its amazing how much it costs to push a couple of buttons.
Just to be clear, this charge isn't just BTBroadband, and it involves rather more than just pushing a couple of buttons !
It's a charge made to all Service Providers, for the cost incurred in physically disconnecting the line from the DSL equipment, so that somebody else can use it. Openreach don't do these things for nothing !
If a MAC is used to migrate to another Service Provider, the actual cessation is deferred until the provision of the broadband service through A.N.Other ISP, and is rolled up into the provision cost that's charged to the new ISP - who often doesn't pass this cost on to the customer directly, but it's recouped in the course of the 12/18/24 month minimum term that the new customer agrees to.

Why do we have to pay extra for forms central notifications? Very greedy!

Why do we have to pay extra for forms central notifications? Very greed!

Hi;
The Free offering of FormsCentral provides users with a lot of useful features. There has to be a line somewhere for the subscription level service and Email Receipts and Notifications are part of that premium service.
This table shows features you have in the Free version and what the two paid subsctiptions add: https://www.acrobat.com/formscentral/en/features/compare-plans.html
Thanks,
Josh

Paying for line rental and broadband only

I have recently received my bill and want to stop using my landline phone and just use my Internet phone.
Is it possible to either;
cancel my call plan altogether
or;
just pay for line rental and broadband.
if either of these are possible how would I do it?
Thank you

Which calling plan are you currently on ? The evenings & weekends one is effectively free anyway.
Also consider the type of calls you make. When I last checked, many international call, for example, were significantly cheaper using BBTalk, but most of the calls that I make were priced the same as for landline calls.
Have you considered a call-through service, such as 18185.co.uk ? (not a recommendation - just a suggestion)

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

I've a Creative Cloud account, why do I have to pay for Online Services subscription for Acrobat Pro XI ?

I have a Creative Cloud account, so I have the desktop applications... why do I need to pay more to have Acrobat Pro access for my iOS devices (cloud access for Acrobat Pro) ?

Hi MacEarl,
You might need to know that subscriptions for Creative Cloud and Adobe online services are different.
What exactly is the trouble that is causing you and what do you wish?
Please let us know.
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Verizon's failure, why do I have to pay?

As a long-time - and still current - customer of Verizon, I'm shocked at how poorly I am being treated. I cancelled my phone in December because my company gave me a phone (also Verizon). At that time I gave Verizon my new mailing address, email, and phone number- which they did not update in their system. So they continued to mail my final bill to my old address, which never made it to me, until now.
They did not email, they did not call; they instead sent the bill to collections. I called Verizon and paid the outstanding bill, come to find out after the fact that I am also required to pay the fee for collections. They, however, did not tell me this at the time I made my payment (another mistake by Verizon), I was informed by the collection agency that I am required to pay them or my credit report will be negatively affected. Verizon dropped the ball. They did not send the bill to the right address, they did not call, they did not email. The sent it to collections.
Of course no one at Verizon will work with me, a good customer. I'm waiting for someone's supervisor to call, yet I have little faith that they will give a crap about little ol' me. I just want Verizon to take some accountability for their shortcomings in this situation. Why do I have to pay for their mistake? What more should I have done? This is unfair.

I verified my information over the phone with a customer service representative when I called to cancel my account. I'm not sure how I could have verified that they properly put this into the system, other than getting verbal confirmation - which I did. They got the new email address correct, I know this because when I called this week to settle my bill, I received a confirmation to the correct email address. However, the mailing address apparently was not updated properly - as per my request - in the system. If you go into MyVerizon under Account Profile, your billing address is listed along with the option to change it. By making changes to your account, you have real time confirmation of the changes. - So you're saying not to trust the customer service representatives? I'm required to make sure they do simple tasks properly? Besides, I was canceling my account - why would I then go online to change my account that I just cancelled - especially since I just verbally gave my new information? Again, the root of this issue that you are not responding to goes back to the fact that the customer service representative did not do as I requested and update my address - which is why I never received notification. Had this been done properly, none of this would have happened.
I just received a pile of mail from the post office of mail that did not get transferred to my new address - of which included the bill from Verizon and the notification from collections. I had assumed that the lack of correspondence - via mail, email and phone - from Verizon meant that my account was settled. Personally, I don't make it a habit of calling businesses and asking them if I owe them money. I expect them to contact me. Unless you sign up for email notifications from Verizon for you bill, they will not send it via that method. It appears that they DID try to contact you when they sent the bill to your old address. It also appears that you failed to use a FREE service from the US Postal Service which forwards your mail to a new address for up to a year. I have done this in the past, it works and only delays mail for a few days. Plenty of time to get your final bill in time for payment without being overdue. I can understand not contacting businesses to see if you owe them money, but you cancelled service. If I were to cancel service, I would assume that I either owed money or due a refund and would make sure which it was. - I was set up to receive email notifications from Verizon - a service I used for that account for years. I did have my mail forwarded through the post office, but some was still delivered to the old address anyway and it just made it's way to me now. Verizon's lack of contact with me lead me to believe that either 1)the account was settled, or 2)any remaining balance was transferred to my new account - which I do not see the bill for as my company pays for it.
Why would Verizon not try to contact me via email or phone? Sending an overdue bill to collections is a big deal - it affects my credit report. Does Verizon care so little about it's customers that they wouldn't even try to contact by email before making such a drastic move?Even if simply to verify the mailing address?This seems to be as much your failing(if not more) as it is Verizon's failing. As you say, it is YOUR credit report, not Verizon's. You have more of a stake in this than they do, why wouldn't you follow up in this matter? Even if simply to verify the mailing address? - Again, going back to the root of this issue - CUSTOMER SERVICE. I should be able to expect that if I tell someone my new address, it will be reflected in the system. I should be able to assume that I would be notified by email for a matter like this, especially since they have my email and have permission to use it and had been using it for years to notify me of bills, why stop now? Why is the buck passed to me to pay this new fee for a mistake that originated with Verizon? Why can't Verizon admit any wrong doing at the root of this issue - where they dropped the ball?

Why do I have to pay more?

So I want to buy a Production PRemium CS6.
It costs 1899$ in the US and almost 2200$ in Russia. And Adobe does not allow me to buy it in the US store for I have registere my account in Russia.
What the ...? It's digital download, why do I have to pay some "resellers" (can I really call them resellers?) for a link to Adobe servers?
So generally speaking, Adobe guys, you do understand that if there's a product that costs 300$ less somewhere else people will go and buy there.
And if it is forbidden to buy there (why pay more), there're always such great resources as demonoid?

Adobe charges different amounts for their software in different countries. Part of this is due to support costs, infrastructure costs, and taxes in each country. Another part is due to what Adobe thinks the market will bear. Complaints have raged for years on the different costs for Adobe software in different countries. Adobe has never officially addressed the cost differential in an official response in these forums. If you want to make your feelings known to Adobe corporate, then I would urge you to write at:
Corporate headquarters
Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704

Why do I have to pay to get help for Itunes?

First off, why do I have to pay to get help?
That is absolutely ridiculous when it is someone's JOB to be a "support" for this.
I've had a reoccuring problem of my music not playing on my IPhone. I fixed it the first time by taking off all the music then re-syncing it and it was all good. This time I am trying to take all of the music off so I can try to do the same thing as before because this is happening yet AGAIN and now my ITunes isn't taking the music off and it is re-syncing it back and it isn't taking the music off in the first place. Why is it doing this? Well I'm basically venting to a community while getting no help from experts. Thank you for nothing Apple.

Apple provides telephone support for their hardware products at no charge for 90 days after purchase. If you are beyond that period and do not have AppleCare on your device, then you will be charged for the support call. If you don't want to pay, you can either make an appointment at an Apple Store, if you have one in your area, where you will be helped at no charge, or you can post details of the problem here where perhaps we, your fellow users, can assist.
I'm basically venting to a community while getting no help from experts.
You're getting no help because you're just venting, and most people here just ignore rants. You haven't posted sufficient details about your issue for anyone to offer much in the way of assistance.
Posting the same complaint twice does little good, by the way.
Regards.

HT1212 My grandson misplaced his iPod Touch in April. He just found it, but does not remember the password. I reached out to Apple support.For a one time support why do I have to pay?

Why do I have to pay to get the iPod Touch wiped clean as my 11 year old grandson forgot his password?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
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Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

Why do I have to pay line rental when I have FTTP?

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