Why do I have to restart my iMac to get Safari or email?
Problem description:
Safari & email freezes, is very slow. I have to restart my iMac to get internet & email.
Do I remove, delete those items in red? Adobe seems to be a problem.
EtreCheck version: 2.0.4 (89)
Report generated October 14, 2014 at 3:10:12 pm CDT
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Verified)
iMac - model: iMac14,2
1 3.2 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GT 755M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:50:31
Disk Information: ℹ️
APPLE HDD ST1000DM003 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (759.34 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) Support
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) Support
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) Support
[loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[invalid?] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.intego.backupassistant.agent.plist Support
[loaded] com.lacie.eventsactions.launcher.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.intego.BackupAssistant.daemon.plist Support
[running] com.lacie.desktopmanager.service.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.wdc.SmartwareDriveService.plist Support
[running] com.wdc.WDSmartWareService.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[invalid?] com.adobe.ARM.[...].plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
3rd Party Preference Panes: ℹ️
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 240.01 GB
Destinations:
LaCie [Local]
Total size: 2 TB
Total number of backups: 23
Oldest backup: 2014-09-17 03:34:04 +0000
Last backup: 2014-10-13 15:04:25 +0000
Size of backup disk: Adequate
Backup size 2 TB > (Disk used 240.01 GB X 3)
My Book [Local]
Total size: 3 TB
Total number of backups: 85
Oldest backup: 2012-04-26 01:59:23 +0000
Last backup: 2014-10-13 03:24:25 +0000
Size of backup disk: Excellent
Backup size 3 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
2% mds
0% fontd
0% ocspd
0% AppleSpell
Top Processes by Memory: ℹ️
404 MB WindowServer
309 MB Numbers
241 MB com.apple.IconServicesAgent
198 MB com.apple.WebKit.WebContent
189 MB Mail
Virtual Memory Information: ℹ️
1.63 GB Free RAM
5.18 GB Active RAM
814 MB Inactive RAM
965 MB Wired RAM
1.59 GB Page-ins
0 B Page-outs
Hi Linc, If it's the Adobe that's a problem, I'm just copying just a few lines...
From Adobe Reader Updater.log
2014-03-27 16:37:29 +0000: Log created
2014-03-27 16:37:29 +0000: URL 'https:/armmf.adobe.com/arm-manifests/mac/11/current_version_url_template.txt' contents: '/{MAJREV}/11.0.06/current_version.txt'
2014-03-27 16:37:29 +0000: URL 'https:/armmf.adobe.com/arm-manifests/mac/11/11.0.06/current_version.txt' contents: '11.0.06'
2014-03-30 17:17:40 +0000: URL 'https:/armmf.adobe.com/arm-manifests/mac/11/current_version_url_template.txt' contents: '/{MAJREV}/11.0.06/current_version.txt'
2014-03-30 17:17:40 +0000: URL 'https:/armmf.adobe.com/arm-manifests/mac/11/11.0.06/current_version.txt' contents: '11.0.06'
From AdobeCoreSyncinstall.log
-install
Install path given:
"/Applications/Utilities/Adobe Creative Cloud/"
Using default path, invalid path given.
Using Install Path:
/Applications/Utilities/Adobe Creative Cloud/
Installing application
Entering non-elevated mode
Got console user: uid=502, gid=20
Returning to elevated mode
Install Language is:
en_US
INFO: AppPath is:
/Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app
Checking path: /Users/debscomputer/Library/Preferences/Adobe
Is affected by permissions: 0
INFO: Updating Finder bundle permissions 32-bit...
File attribute changed successfully for file:
/Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/Resources/ACCFinderBundleLoader_32.app/Contents/MacOS/ACCFind erBundleLoader_32
INFO: Updating Finder bundle permissions 64-bit...
File attribute changed successfully for file:
/Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/Resources/ACCFinderBundleLoader_64.app/Contents/MacOS/ACCFind erBundleLoader_64
Entering non-elevated mode
Got console user: uid=502, gid=20
Returning to elevated mode
FromAdobeDownload
10/14/14 06:32:35:780 | [INFO] | | | | | | | 18322 | *******************start of Download****************
10/14/14 06:32:35:796 | [INFO] | | | | | | | 18322 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )
10/14/14 06:32:35:799 | [INFO] | | | | | | | 18322 | The file to be downloaded is https://swupmf.adobe.com/webfeed/oobe/aam20/mac/updaterfeed.xml
10/14/14 06:32:35:799 | [INFO] | | | | | | | 18322 | Going to download the file at /Users/debscomputer/Library/Application Support/Adobe/AAMUpdater/1.0/Data/webfeed.xml
10/14/14 06:38:37:786 | [ERROR] | | | | | | | 18322 | NetDBError error has occured - 8
10/14/14 06:38:37:786 | [INFO] | | | | | | | 18322 | *******************End****************
10/14/14 13:22:58:514 | [INFO] | | | | | | | 3415 | *******************start of Download****************
10/14/14 13:22:58:566 | [INFO] | | | | | | | 3415 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )
10/14/14 13:22:58:631 | [INFO] | | | | | | | 3415 | The file to be downloaded is https://swupmf.adobe.com/webfeed/oobe/aam20/mac/updaterfeed.xml
10/14/14 13:22:58:631 | [INFO] | | | | | | | 3415 | Going to download the file at /Users/debscomputer/Library/Application Support/Adobe/AAMUpdater/1.0/Data/webfeed.xml
10/14/14 13:23:01:444 | [INFO] | | | | | | | 3568 | thread count is 0 and active thread count is 1
10/14/14 13:23:02:244 | [INFO] | | | | | | | 3568 | **File download complete.**
10/14/14 13:23:02:249 | [INFO] | | | | | | | 3415 | *******************End****************
From Adobe Photoshop CC
=*
08/20/14 12:50:53:559 | [INFO] | | OOBE | DE | | | | 3513019 | END - Installer Session
08/20/14 12:50:53:559 | [INFO] | | OOBE | DE | | | | 3513019 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*
From Adobe Photoshop CC
=*
08/20/14 12:56:39:058 | [INFO] | | OOBE | DE | | | | 3518067 | END - Installer Session
08/20/14 12:56:39:058 | [INFO] | | OOBE | DE | | | | 3518067 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*
From Photoshop Camera Raw
08/20/14 12:57:03:201 | [INFO] | | OOBE | DE | | | | 3519393 | END - Installer Session
08/20/14 12:57:03:201 | [INFO] | | OOBE | DE | | | | 3519393 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*
Thank you.
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Problem description:
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EtreCheck version: 2.1.8 (121)
Report generated April 17, 2015 at 6:39:23 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 1600 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 5:14:2
Disk Information: ℹ️
ST2000DM001-9YN164 disk0 : (2 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.91 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Silicon Labs CP2104 USB to UART Bridge Controller
HP Deskjet 3520 series
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Passport 0730 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Time Machine (disk1s2) /Volumes/Time Machine : 500.08 GB (319.00 GB free)
Media (disk1s3) /Volumes/Media : 499.10 GB (465.63 GB free)
Recovery HD (disk1s4) <not mounted> [Recovery]: 650 MB
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]
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[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.ips (3.10.2f23 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]
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[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
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[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.0.2) [Click for support]
[not loaded] com.prolific.driver.PL2303 (1.2.1) [Click for support]
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[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]
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/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
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Problem System Launch Agents: ℹ️
[unknown] ~ [Click for support]
Launch Agents: ℹ️
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.smartlaunch.usbdetection.plist [Click for support]
[failed] com.symantec.errorreporter-periodicagent.plist [Click for support]
[loaded] com.symantec.nis.application.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.symantec.deepsight-extractor.plist [Click for support]
[failed] com.symantec.errorreporter-periodic.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Magic Window Application (/Applications/Magic Window.app)
Dropbox Application (/Applications/Dropbox.app)
AirServer Application Hidden (/Applications/AirServer.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
SymSecondaryLaunch UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
HP Product Research UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Gears: Version: 1.0 [Click for support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]
JoostPlugin: Version: 0.10.1 [Click for support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
DepositDriver: Version: DepositDriver 1.1.1 [Click for support]
UploadManager: Version: Unknown - SDK 10.5 [Click for support]
Picasa: Version: 1.0 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
ContentManager: Version: Unknown - SDK 10.5 [Click for support]
RocketEngine: Version: Unknown - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
Slick Savings [Adware! - Remove]
WOT
Facebook Photo Zoom
Norton Internet Security
Blur
searchtab
1Password
AdBlock
Amazon Shopping Assistant [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 88.34 GB
Destinations:
Time Machine [Local]
Total size: 500.08 GB
Total number of backups: 45
Oldest backup: 2015-01-06 12:12:32 +0000
Last backup: 2015-04-17 21:17:31 +0000
Size of backup disk: Adequate
Backup size 500.08 GB > (Disk used 88.34 GB X 3)
Top Processes by CPU: ℹ️
4% Magic Window
4% WindowServer
3% backupd
1% launchd
0% com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
163 MB softwareupdated
120 MB com.apple.WebKit.WebContent
99 MB mds_stores
86 MB Safari
69 MB Mail
Virtual Memory Information: ℹ️
105 MB Free RAM
1.40 GB Active RAM
1.29 GB Inactive RAM
675 MB Wired RAM
11.43 GB Page-ins
80 MB Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 01:22:37 PM Self test - passed -
I have to restart my iMac because it always goes off the internet
If I am not on my iMac for 15 minutes when I try to get back on, I have to restart it, because it is not picking up my WiFi, which I know is connected because I can get on my iPad. Any suggestions?
colfer36,
Unfortunately you haven't provided any useful informaiton because you have not completed your profile. At the very lease what is needed the version of OS X, model of iMac (example late 2011 27" 3.4Ghz iMac), any troubleshooting.
I suspect though you are suffering from a wake from sleep issue, in that case run Software Update and install all the updates for your computer. Then re-start and test. You can find Software Updates under the Apple Symbol in the upper left.
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