Why do I have to Sign In to use my product?

Question

Why do we have to ask the community (which basically is quite ignorant) our questions when Adobe has the answers? We buy the product from Adobe, but have to ask people who don't really have a clue how to solve the problem. Why can't we ask Adobe? Have they gotten so big that we, the consumer, don't count anymore? Are they so big that it's up to the users to solve their problems when it's Adobe's job to answer and solve the issues? Just curious because it's getting harder and harder to reach Adobe to get help. Shuck's you can't even e-mail them any more. Instead they have these "Forums." Lame. If you do have the opportunity to make it through to a live person, they're from a continent that speaks a language similar to ours but all they can do is appologize instead of fixing the problem. This is really poor customer service. Am I the only who feels this way?
Oh yeah my question/discussion; "Why do I have to Sign In?" I bought the product, installed the product, now I have to Sign In or I can't use the product - it will become unusable?

Answer 1

Hello George,
You should really be co-operative around here to get help. Charles is one of the most helpful members to the forum and has been, for a long time now.
Anyway, I don't want to get there.
These points from the FAQ clearly answer your question - WHY:
Q. What if the customer does not have Internet access at installation?
A. There are two options if the customer is offline at installation:
• If the customer’s computer is temporarily offline (e.g. he or she is travelling or has Internet connectivity
issues), the customer will have seven days after the first launch of the product to connect to the Internet
and log in with his or her Adobe ID.
• If the customer’s computer is permanently offline (e.g., he or she works in a secure environment), the customer
will need to complete an Offline Activation process using an Internet-enabled device, also within
seven days of the first launch of the product. See below for more information on the offline activation
process.
Q. Why will an Adobe ID be required for Creative Suite 6 perpetual products?
A. Adobe Creative Suite 6 products’ serial numbers (for perpetual licenses) and Adobe subscriptions will now be
registered under a customer’s Adobe ID. Adobe IDs provide customers with easy access to their serial numbers,
subscriptions, free or paid areas of Adobe Creative Cloud, as well as the Adobe.com community. Customers can
visit My Adobe at https://www.adobe.com/account.html to access their serial numbers and subscriptions.
Q. Do users need to be online to use Creative Suite 6 perpetual products?
A. No. After the one-time activation and login process, users no longer need to be online to use Creative Suite 6
perpetual products.
Note: For Adobe product subscriptions or Creative Cloud memberships, recurrent Internet connectivity is required
to confirm subscription status.
Q. How does offline activation work?
A. To perform offline activation, the customer should click the “I cannot access the Internet” link in the product
launch screen and then follow the prompts. Once the offline computer generates a machine-specific Request
Code, the customer will need to use an Internet-enabled device to access www.adobe.com/go/getactivated and
enter the Request Code where prompted. The customer will receive a Response Code that must be entered in the
offline machine to complete the offline activation.
Important Notes: Request Codes are machine-specific and only valid for 72 hours. Customers need to request
one code per machine and can easily request a new code if the process has not been completed within 72 hours.
For more information, go to www.adobe.com/go/getactivated.
The reason for activating it online - so that YOU have access to your serial number (even if you lose it, ever). Yes, we have seen many a people losing their serial numbers - some in 1 month of activation and some after 2 years. When you activate it online, your serial number is assigned to your Adobe ID. Take for example, a Mac. You need an Apple ID to be able to use the App Store - to keep track of all your purchases as well as your subscriptions. This is exactly the same.
You don't have to keep doing this every week. It is one-time only activation for perpetual licenses. The 7 days mentioned is the period you get to use the software without activation.
Trust this helps.
If you still need further support and if you want it from Adobe directly, like I mentioned earlier, please tweet @Adobe_care.
-ST