Why do I keep getting a white screen and just play button when previewing in browser? CP 7 and 8

It doesn't matter what I try, I just keep getting a white screen show up with a play button in the middle. Once I have pressed the play button in the middle the rest of the slides play, this is not good - I need to ensure company logo is first thing users see.

Hi
Are you using chrome browser ?
Chrome version 36 has some issues with captivate html5 output. Please find the following workaround for the issue.
http://blogs.adobe.com/captivate/2014/07/update-on-captivate-html-5-content-playback-issue -in-google-chrome-browser.html
Regards,
Hari

Similar Messages

  • I keep getting a white screen on my iPhone 5 when I check my mail

    Why do I keep getting a white screen on my iPhone 5 when I check my mail?

    This could be the result of a few different things.  A damaged LCD screen, corruption in the iPod's software, or a loose LCD ribbon cable.  If a restore of the iPod in iTunes does not take care of the issue, then the iPod likely needs to be serviced.
    B-rock

  • Please help, why do i keep getting the white screen of death?

    ok i have a blackberry curve mobile, i dropped it in a pint of lager new years eve. i have left it to dry for months. first time i turned it on i was getting the white screen and it kept happning. so i tried updating the software and it worked fine for about 3 minutes. so i just left phone for a couple of weeks tried updating software again. last night it stayed on without turning off or having the white screen, but i get up in the morning to check my phone click it then the white screen appears again. making me very angry, because the white screen doesnt come on if i have my phone connected to USB to pc it stays on. anyone know why this is happning?

    Hi and Welcome to the Community!
    With moisture intrusion into a BB, the only thing that is predictable is that the results will be unpredictable. All of your symptoms could be perfectly understandable given the lager-bath your BB received. I'd recommend a new device ASAP (and get regular backups of your data, of course).
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT5654 my iphone 5 fell did not break but went completely black and non responsive. When I plug it to the computer I get a white screen with black apple. When I push both the Top and Homne buttons simultaneously I get the charger picture plug end plus arr

    my i phone 5 was dropped, didn't break but went completerly black screen and nonresponsive. I pushed both the home button and top button no response. I plugged it to the computer it gave me white screen with black apple. I pushed the home and the top went black then gave the itune and the charging plug picture. I tried to download and update, the message came as couldn't restore due to unknow error. Any help??

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1491 Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Hi Velvalee,
    While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
    Cheers!
    - Ari

  • Why do I keep getting an error "insufficient data for an image" when opening a document

    why do I keep getting an error "insufficient data for an image" when opening a document in Adobe Reader XI 11.0.06

    I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2,  but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

  • Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why I'm still getting a white screen after Replacing the screen on my iPhone

    i just replaced the screen on my iPhone 4 but after I finished , im getting a white screen all the time

    Did you replace the screen yourself? If so, then opening the device voids any post-warranty support from Apple, and from the forum. You will need to Google for help, since according to Apple, the iPhone does not have any user serviceable parts.

  • Keep getting a white screen then the computer restarts?? PLEASE HELP!

    It seems like every time the computer starts to work too hard it just gets a white screen for a few seconds then it restarts.
    This is on a Satellite P105 laptop.
    I took it apart and cleaned all the dust out as someone suggested and it is still doing it. The fans are coming on and I also have it sitting on a cooling pad. I dont know what else to do?! Could the video card be damaged completely? Or could it be some other problem?

    Try the display driver first.
    Does it happen with Wordpad?  Start, Proggrams, Accessories. 
    See if you can find a simple way to reproduce the problem.  Then try booting up in safe mdoe and see if it happens.  if it doesn't happen in safe mode, then it might be something that is loading in normal windows.  From the run command, run msconfig, and in that remove the checkmarks from everything in the Startup tab.  If you don't have the problem with that, then slowly add the checkmarks back in until you see which one causes the problem.
    If safe mode still has the problem, then Startup Repair, or system roll back are worth a try.
    Post back if something worked, or need more info, or you have more info.
    Hope that helps.
    PS - While it could be hardware, there is a good chance it isn't and I think it is worth the effort to go down this road first.
    This signature left intentionally blank.

  • Why do I keep getting error occurred. Please try later again when trying to watch youtube videos

    Why do I keep getting "Error occurred. Please try later again." , eveytime when trying to watch youtube videos. I have the latest adobe flash player and java so why can't I watch videos at youtube??
    It's very, very, frustrating having had so many people tell me I need to change my browser to you guys at mozilla firefox.
    I've tried everything but still cannot view the youtube videos. I have a 32 bit Toshiba laptop.
    God bless, I await your reply,
    Daniele

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • HT204088 why do i keep getting charged on my credit card for itunes when i havent used it

    Why do i keep getting charged for stuff on itunes when i havent purchased any thing in a while

    You've checked the purchase history on your account, as per the page that you posted from, does anything show ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If nothing shows on your account, and you haven't got any auto-renewing subscriptions and you've only got the one account, then you could try contacting iTunes Support and see if they know where the charges are coming from : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption. But if nothing shows on your account then you may also want to contact your card issuer.

  • Why do I keep getting the following error message error code 0x80020022 when I try to burn a DVD using Mac Finder?

    Why do I keep getting the following error when I try to burn a DVD using Mac Finder?
    "The disk can't be burned because communication between the computer and the disc drive failed (error code 0x80020022)."

    I forgot about this since I upgraded to an external burn drive but I used to get this error whenever I tried to used a DVD or CD Blank Disc that was a DVD + R or a DVD +/- R or RW Disc Try using only the DVD -R or DVD -RW Disc   (Minus sign - )

  • I keep getting a green screen whenever I play videos and I can't find the "Display" Settings

    In fact, I don't think I even have a "Display" box. I looked at the step by step tutorial but whenever I right click there is not "display" box. I'm using a Windows 8 laptop. And the problem started a few days ago. Every video I play is green screen. I thought it was just on youtube but I went to other websites and it's the same problem. How can I fix this? Please help, thank you!

    "Green" stuff usually indicates a conflict with the graphics drivers, but I would think that that Windows 8 would have the latest drivers already installed.
    What is your display adapter, device driver & date?  See http://forums.adobe.com/thread/945765

  • HELP!! I KEEP GETTING THE WHITE SCREEN OF DEATH!!

    Here's how it started:  My Cruve 8520 died and told me to reinstall the software. I installed the latest software update, and now my phone just goes white. Usually when my battery is low, but at random times as well. The only thing the helps is hooking up the phone to the charger. 
    Needless to say this is getting annoying. 
    Can someone please help?  
    Thanks!

    Hello melsuzhen, 
    Welcome to the forums. 
    In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
    Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
    Link: http://www.blackberry.com/btsc/KB03621
    Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo only restore essential data. It is possible that you have corrupt data in your backup file which is causing your issue. 
    Hope this helps, have a good day. 
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Nothing works, i keep getting a white screen??? after the grey apple logo screen

    Dear All,
    I tried safe mode, single user mode and resetting NVRAM or PRAM, and fsck -fy and /sbin/mount -uw / and etc etc
    I cannot get back to my normal finder screen and log on as me ?
    can anybody please tell me what to do, It's super urgent and here in thailand it's difficult to get realy good experienced help/service
    many thanks in advance
    Lucas

    Boot with the Snow Leopard install disc and reinstall the software.

Maybe you are looking for

  • Documentation for custom event listeners

    Hi, I am searching in portal 8.1 documents for using custom events, coding and registering event listeners, and using them in jsp pages. So far my search has been unsuccessful. Can some one let me know where i find this info? -thanks

  • How to create a cursor on a union select statement?

    Hi, Using Oracle 10g RAC +ASM ( RELEASE 1002000300) What are is the proper way to create a cursor on a union select statement? Is it possible? code lines, Results in PLS-00201 error: sT := crsR.STATUS; sS := crsR.TIME; Procedure listed below: CREATE

  • Skype Keep re-signing in after Log Out - Yosemite 7.1

    This is an odd situation Skype was working fine, I have to switch between accounts frequently and so it was ok.  But suddenly yesterday after I select log out from de menu, Skype closes it self and reopen automatically and log in with the same accoun

  • NAT'd IP Address

    Hi, i'm currently on Infinity 2 with a hub 5 router, basically i use opendns on both my desktop and laptop with the ip updater software. Anyway recently i had an issue were other people seem to be affected by my dns settings even though i'm in Northe

  • Net access for wii and iPhone via iMac - help!

    If I've got it right my fairly new imac flat panel has a built-in Airport networking card that actually allows me to connect my wii and iphone to the internet without a separate router. I actually managed to set up the network with the wii but later