Why do I keep getting an error message when converting PDF to word?? help please!

I just subscribed to the ExportPDF but is not working. I keep getting an error message saying "Conversion Failure" when trying to convert PDF file to word! I don't know what to do.

HI tatamene,
I'm sorry that you're having trouble converting a document.  For starters, have you verified that your account is active? (You can check by logging in to www.adobe.com and checking under My Subscriptions and Services). Aside from that, I'll need a little more info to get to the bottom of your problem.
Are you trying to convert the file from within Reader, or directly via the ExportPDF website?
What operating system and browser are you using?
How large is the file that you're trying to convert? (There's a file-size limit of 100 MB.)
Is the computer that you're using networked?
Do other files convert without error?
I look forward to hearing back from you.
Best,
Sara

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