Why do I keep getting charged for NHL stuff I didn't order, can't use, don't want?

2nd consecutive month.  How much time does Verizon expect a customer to spend every month getting their bill straightened out?  If there was a simple way to email the details, I wouldn't have a problem. I tried yesterday and today on customer support chat, but all agents are busy, Same exact problem last month cost me a couple of hours too. I would have thought they would have fixed it so it didn't happen again, not just reverse the charge when I complain. I wonder how much income Verizon puts in their budget for people who don't have the time to dispute unordered and unwanted extra services?

    angrygeezer,
I want to make sure that your billing is correct for you. We can always check out what these charges are for and see if we can get them lifted off the bill for you. In order for us to have the chance to get the account specifics, we would need to be in a Direct Messasge. I have sent you a direct message. Could you please respond back to that message. I hope to hear from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

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