Why do I keep getting 'error' when I try to import .mov and .mp4?

I tried to import a mp4 clip into iMovie HD. Got an unknown error message. Then I converted the file from .mp4 to .mov. I got the same unknown error message.
How on earth do I import these files? Thansk

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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Why do I keep getting 'error' when I try to import .mov and .mp4?

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