Why do I keep getting the message "cannot get mail" the connection to the server failed I'm using a iphone5s 7.0.3 ios
can't get mail iphone5s only no problem with ipad2 or MacBook Pro why?
Does this happen on wifi, cellular or both? I have a Comcast account and have been using it on my iPhone for quite some time. At first, years ago, you could not use it to send mail, but they have changed that. Make sure you have entered your username and password in all sections of the account, including where the iPhone says "optional".
Your error indicates troubles with the incoming mail server. Go back to your account and make sure the username and password are in each section, make sure SSL is turned on, authentication is password and the server port is 995. FYI for outgoing mail, it is the SMTP server, and that also needs to have username and password entered, SSL turned on, authentication is password, and the server port is 465.
See if that helps.
Similar Messages
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I keep getting a message "cannot send mail" a copy has been placed in your outbox. The recipient was rejected by the server because it does not allow relaying. How can I fix this error so I can send emails.
The issue definitely sounds like your Outgoing/SMTP settings need to be changed. Simply set them to the proper settings for your provider as was suggested above.
I found this link for Knology: http://support.knology.net/content/email.setup.cfm
The SMTP settings can be edited on the iPad/iPhone by going to Settings--> Mail, Contacts, Calendars, edit the account having trouble, click the Account, then at the bottom is the SMTP server info, click on it to edit it further.
It should allow you to edit the primary smtp server and let you enter all the good stuff as you see in the Knology link above.
Some providers require you to register your account on their service like AT&T. -
why am i getting the message cannot get mail or that i am not connected to the internet what settings do i need to be on
WIFi needs to enabled and you need to be connected to a network. Alternatively, you need Cellular Data to be "on". (Settings>General>Network). But it propably is a problem with your router (at least, it often is with me), provided you are using your private router. Try schutting it off and turning it on again. This usually sorts problems like this out.
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Why do I get the message "cannot get mail" when trying to connect to microsoft exchange server.
Why do I get the message "cannot get mail" when trying to connect to ms exchange server?
Hard to say. Has it ever worked? Maybe your account has mobile e-mail disabled. Maybe ActiveSync isn't set up properly on the server. maybe the correct ports are not open on the corporate firewall.
You will have to talk to your IT department. -
I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI. I have also been receiving 'Cannot send mail, an error occurred while delivering this message.
Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
AdaS_VZW
Follow us on Twitter at @VZWSupport -
gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?
paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday. Thanks a million, take care. Robert.
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When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?
google your mail providers settings and go over them 1 by 1 to make sure it's set correctly in your ipads mail account settings
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Mail displaying the message "cannot get mail the connection to the server failed" Help!!!
Hi
Overnight both my hotmail accounts on my Iphone 4s, through Mail, have stopped working and I cannot access my email. Every time I try I get the message "Cannot get Mail. Connection to the Server Failed"
I have rebooted my phone, deleted and readded the accoutns and even reset my network settings to factory seeting but nothing works. A few hours ago it randomly started working again but has since stopped.
Please Help!!!Contact Microsoft to see if Hotmail is having any issues.
The issue described is not an iPhone or iOS issue. -
HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
When I open my mail account I keep getting the message "Checking for Mail". I deleted the yahoo account and set it up again and I am still getting the same issue plus I am not seeing any of my mail or folders. Can anyone help?
This is how I fixed it on my new iPhone 5S. Using the standard yahoo setting on my phone.
You will have to access "managing your app passwords" on your account profile for yahoo. Generate password for your app. For example: "My iPhone 5S'
Go to your Iphone and set up your yahoo mail account on your phone the normal way and you have to use the generated password. instead of the yahoo account password.
source:
http://virtualizeme.net/iphone-5-yahoo-mail-server-unavailable-fix/
I hope this helps,
cheers -
i added a new email address to my iPad, i am getting the mail but not being allowed to send , i keep getting a message that i am not connected to the server
Jo Elyn
Your question has ended up in a relatively low traffic forum, Using ASC (How to use this website). I have asked our gracous Hosts to move it to Using iPad where it may get a more rapid and targeted response
best luck
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I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
Hi radiobluedog,
Welcome to Apple Support Communities.
It sounds like there is an issue receiving emails with the Mail app on your iPhone. The article below provides a lot of great troubleshooting tips and will resolve most issues like the one you've described.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
I hope this helps.
-Jason -
I am getting the message: Cannot Get Mail the "email address" is in use on another device. How do I fix this.
Hello groriguez,
The following article provides further information regarding the error you're experiencing.
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/TS2621
Cheers,
Allen -
From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am connected. How do I get Editor to work?
You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them. This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website. This is what happens if you buy PSE from a brick-and-mortar store like Best Buy. I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once. The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon. -
I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
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