Why do I need a hardwire for my WRVS4400N wireless router?

I am not very technically inclined. Plug and play is my way. So when I got my first router (a linksys) i plugged in the ethernet cables and voila!-----internet access as well as connectivity for my xbox 360, ps3 and Wii. The people rejoiced.
Times change. I was happy with my last Linksys hard-wired router, so when I finally got tired of all the wires laying around I went Linksys wireless. BEST BUY told me the best wireless/hardwire router around is the WRVS4400N. With this router I can have my 2 360's wireless as well as my pc. The Wii and PS3 along with my wife's computer are hardwired. There is also a hardwire going from the router to the Comcast cable modem. Plug and play this, that and the other thing and voila!-----internet and gaming galore! Once again, the people rejoiced.
That is, until, I decided to make my wife's computer wireless. The people rebelled. Once my wife's pc went wireless (like my two 360's and pc), I lost all connectivity. No logging on to the playstation network, XBOX live, Wii surfing, and no internet access. After many hours of turning off this, resetting that and plugging/unplugging the other thing, we finally figured out how to keep the people happy--one of the pc's has to be hard-wired to allow everything else to work (internet access, gaming, etc.).
So the people are happy, but the king is not as his kingdom is bound by the tyranny of one ethernet cable. Not to mention the fact that his wireless signal is unsecured.
This makes no sense to me. Why do I need one of the pc's to be hard-wired just to get everything else to work?

Trying to download firmware from this go_____ed company is like trying to pull teeth! I mean, w_f?! Are they trying to lose customers?
I found answer ID 4030 and under step 2 it told me "to go to the Linksys download page, click here and verify the model and version number of your Linksys product." I clicked on the link and that took me to "Support and Services." I entered my model number where appropriate and that took me to some kind of small business section! Small business?!?!? I'm a bloody home user, not some f____ng businessman!!!!!
Anyway, I click on this link: Cisco Small Business (Linksys Business Series) software and firmware downloads (I know it says Small business, but where else was I supposed to go? I mean, this is where Support and Services sent me). That link took me to Support>Download Software.
Under "Support>Download Software>Select a Software Product Category" I clicked on the Router Software link (which had a padlock icon next to it). They wanted me to login again. So I try, but I keep getting repeated (and erroneous) login errors telling me I entered my username and password incorrectly. I checked my username and password many times. No problems with my username or password. Thus, a dead end there.
I went to the "Support>Download Software>Software Search" and entered the model number of my router. I clicked on this link: Download Software for Cisco WRVS4400N Wireless-N Gigabit Security Router - VPN V1.0 & V1.1 : wrvs440.... Guess what? They wanted me to login AGAIN!!!!! So I try, but I get the same login error messages I got before!!!!! Je___ _______ ____st! Another dead end!
I am at my wits end here. Getting some kind of firmware for my router to work properly should not be this f____ng difficult! I don't even know how to access my router's web user interface!
Any other suggestions before I finally say goodbye to Linksys/CISCO? Because I mean after this b______t experience, the next time I need some type of router or modem or something along those lines, I'm gonna think twice about going to Linksys/CISCO.
P.S. Sorry about my edited language, but if you had to go through what I did, I believe you'd be just as frustrated as I am. I spent around $250.00 for this router and it doesn't even work right!!!!!
Message Edited by JohnJr on 04-02-2009 10:07 PM
Message Edited by JohnJr on 04-02-2009 10:08 PM

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