Why do I need broadband when I only ask for a phon...

BT you are now confusing yourself..I ordered on November 1st a new phone line to be installed on November 26th, On November 27th nothing...28th nothing, 29th nothing - you get the picture - eventually after phone call 45 I was told that BT did not come on the 26th due to the snow which arrived on the 29th November.
The BT openreach people are very busy and my phone connection is now back until Jan 4th AM I am further told after chasing (phone call 87) - 
This morning I get an automated email about my broadband being set up on 4th Jan ??? - I did not request this service, just a simple phone line - get to the exchange flick the switch and all systems go.
If you call my number you get a ringing sound (not on the handset) and no it is not switched to mute or off - because the phone line is not connected, or so it seems...
BT tell me - you've got my details what are you doing - how are you going to resolve this and hundreds of other complaints - I am waiting on my phone line only...do the right thing.

Hi Djreid67,
I am sorry to hear about the delay with the activation of your telephone service. I do know with the recent bad weather that this has caused a few major service outages across our network and this unfortunately has tied up a lot of our engineers.
I would like to take a look at you order to see if there is anything I can do to get your telephone service activated a bit sooner. Please could you drop me an email with any BT account or order details you have? My email address can be found by clicking on my profile.
Please make sure to include a link to this post.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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