Why do my apps ask me a serial number?

Hello, I am French and I subscribe to a "student and teacher" adobe creative cloud. Everything works fine, from paying to installing my apps on the mini creative cloud software, but when I try to lunch an app, after having connected my adobe ID, It asks me a serial number, I have no idea why.

Follow the steps suggested in the below link
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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