Why do my Creative Cloud files look blurry and bad when previewing them?

PDF, PNGs, AI and PSDs all look like very poor quality, compressed JPGs when viewing on Creative Cloud files website or in the iPad app. You can even see the low quality JPG-like compression artifacts all over the files. Nothing is sharp. Would really like to be able to use the cloud to preview files to clients, but the quality is just not usable. Would like to know if others experience this. Any help is appreciated. Thanks

The thumbnails are fine. The problems start when I click on the thumbnails to view the photos. See my long comment above. Thank you.
I meant the mismatch between thumbnails and photos, sorry. In addition to broken rotation tags, that Winston Churchill pointed out, the database entries with the applied adjustments may have become corrupted. Repairing the database will at least ensure, that the database entries are correct.
Are you shooting RAW? Then consider tor reprocess your RAW files. The Help recommends that, if your photos have been edited in another app, for example iPhoto.
Reprocess imported RAW files
If you import RAW files that were already processed by another app, such as Aperture, the RAW processing of the photos might be out of date. If you’re happy with how a RAW photo looks, you can leave it as is, or you can choose to reprocess the RAW file with the most recent version of Apple’s RAW processing software. Note that your photos may look different after reprocessing, and you cannot undo this change.
Double-click a photo to open it, click Edit in the toolbar, then choose Image > Reprocess RAW.

Similar Messages

Difference in size of Creative Cloud Files synced folder and online file space used

Anyone have any idea why Creative Cloud says my space used online is 50% larger than the total file size in my local "Creative Cloud Files" folder? I've logged in and out of my account, restarted the Creative Cloud app, checked my archive online through the browser, and emptied my archive online.

I have replied to your private message about resolving this issue.

Photoshop Touch (psdx) on Creative Cloud files: wrong metadata and no more layer preview.

Hi there,
Since some weeks all Photoshop Touch files (psdx) synced and viewed on my CC web account don't show anymore the interactive layers panel, the Kuler palette and they show wrong metadata such as document dimensions set as 500x500 pixels (sometimes the thumbnail is distorted as well as it was a square document).
I have older documents uploaded in the cloud that still behave normally. Any hints?
GOOD ONES:
BAD ONE (actual file is 1024x768):

I can confirm there's something funky about newer projects (which always show up as 500px by 500px). Older projects show the proper dimensions.
I have no problem using the interactive layers option. Opening them in Photoshop CC is fine as well; they have the proper dimensions despite what Creative Cloud says.

Why does the Creative Cloud app steal focus multiple times when it starts up?

I am running Windows 8.1. When my system boots up, I've set Creative Cloud to launch at startup. I like to have the CC app running in the background so I can keep all of my apps up to date.
The problem is that the CC app steals the operating system's focus multiple times when it launches. For example, right after I log in to Windows, I'll usually launch Chrome. If I start typing something in the address bar, I am interrupted halfway through as the CC app launches and steals the focus. So then I reset the OS focus to Chrome and start typing again. And then CC usually steals the focus again after a couple of seconds.
I've verified that it is CC by disabling launch-at-startup. Doing this makes the problem go away.
This is completely obnoxious and unnecessary. If an app launches in the background, it shouldn't steal the focus once, let alone twice. This is software development 101. We are paying good money and should not have to deal with problems like this.

Here you go:
https://creative.adobe.com/share/a943d4fa-a03e-4f8f-a49e-d22019257dea
David

Why can't Creative Cloud update my Illustrator and PS?

I keep trying to update my CC Illustrator and PhotoShop, but when the progress bar gets towards the end it pops up a red warning Update Failed. This has been going on ever since I got on Creative Cloud and downloaded these Apps. Is there problems at your end or do I need to reset something on my end or what. I would like to have a trouble free subsciption to CC. I have waisted a lot of time watching the progress bar run and finally say Update failed.

Run the Cleaner tool, reinstall and tryy again.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Why does my Creative Cloud stuff look like this? Is that even a language?

Also, how do I get help at Adobe? They sure make it hard to ask. The forum seems like it just passes the buck to other customers rather than helping themselves.

The issues are multiple from order payment undergoing to technical error, please contact support for this.
https://helpx.adobe.com/contact.html
Regards
Rajshree

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

Why is my amount of space used different from my Creative Cloud Files Folder size?

Why is my amount of 'space used' different from my Creative Cloud Files Folder size? CC is telling me I'm using 93% (18.6GB of 20GB) but my CC File Folder only contains 13.42GB?

Have you checked the "Archive" section on the Creative.adobe.com website ?
When you delete the files then they are moved to the "Archive" from where you can delete the content permanently.
Clear the Archive section and then check.

Why do I get the message:"creative cloud files is currently down"

Why do I get the message:"creative cloud files is currently down"

The problem has been resolved.

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

No Creative Cloud Files folder

Hi guys,
I've had Creative Cloud installed on my Mac for a while now, and have just decided to try using the Cloud to share and sync files. However, when I hit "start syncing", nothing happens. I looked into why this may be and it turns out I don't have a Creative Cloud Files folder anywhere on my Mac. Tried reinstalling the CC desktop app, but this hasn't worked. Any ideas?

dannyNB,
You could also try the solution in this posting: Re: Sync folder can't be activated.
This seems to have worked for a few others with similar issues.
--Elba

Why move to creative cloud?

I still don't understand why Adobe forcing us to move to Creative Cloud?
All those "benefits" that Adobe served us, is just a marketing trick.
Adobe said something like this: "All the newest updates and features are immediately available to the Creative Cloud users" This is the new benefit? Prior to Creative Cloud updates didn't exist? When Adobe release an update I don't see why "from the box users" also couldn't get them (updates) like Creative Cloud users? In both cases user must download the update (if she/he want to). Also, Adobe said something like this: "For Creative Cloud members updates are available immediately" - this is discriminating to the people who are for some reason couldn't/doesn't want to buy Creative Cloud membership, and who are using "from the box" Adobe software. Why is their money less worthy than the money of the people who are subscribed to the Creative Cloud? When I buy an car with the same interior and with the same engine but in different color than my neighbour's car, I expect to have the same car but in different color. Why that is not the case with Adobe? Those statements are perfidiously way to force people to register with Creative Cloud. I presume that CS7 (or some later edition) will be available only for Creative Cloud users and that Adobe will stop issuing "from the box" editions. Why Adobe won't give users the ability to chose where to spend their money and what to buy and how to use it (online or offline)?
"Every Creative Cloud subscriber have 20GB of storage available"!? Hey! How much HD footage we can store there? With 1-2 TB external HDDs that anyone can buy for 100-150$ Adobe offering us 20 GB of storage as a better solution? What is faster solution: HDD or Cloud service? "Files stored in the cloud are safer than those on user's HDD(s)"?! Anyone at Adobe heard for backup? I have a PC for about 20 years and still haven't any single problem with HDD malfunction. So, Adobe, please tell us what is the REAL reason why you want us to store OUR files on YOUR servers? Anyone can share their files with who ever they want using e-mail (for smaller files), and there is so many FREE web storage services, so why do we need to pay Adobe for something that we already have for free? I can use some free web storage to keep my files there and open them with current Adobe software, directly from network like from HDD, and they will be automatically updated as soon as I save them. Also I can access them from wherever I am and share them with who ever I want. So I really don't see why people buying this marketing trick called Creative Cloud?
Only REAL reason for creating something like Creative Cloud, as far as I can see, is to stop the piracy, and this is something that I really support. But I would really like to see that such a big company stop using those discriminating methods on their users!
I'm using Adobe Premiere from version 6 and After effects from the first edition so many years ago... For all those years, never cross my mind that Adobe might one day discriminate their users in such manner!
Adobe, please give us ability to CHOOSE from equal products - not from the same but different products (at the same time)!
Thank you!

I'm not here to give a lesson in trade laws. Nor am I defending Adobe. I'm just telling you that a publicly traded U.S. Corporation like Adobe, Apple or Microsoft must abide by the laws of the land in which they are headquartered.   It's the same for companies whose headquarters are in France, Germany, Singapore, Russia, Japan, etc...
I didn't talk about major updates. I talked about all updates 'cause Adobe said that all updates will be immediately available to the Creative Cloud users (only).
I think you're confused by the differences between a regular cycle update and a major product upgrade.   These are two different things.
Licensed users continue to receive all the regular cycle updates just as before. And as before, they can't buy a major product upgrade until Adobe officially releases it. Nothing has changed in that regard.   Perpetual License users still get the updates as they always have.
While it is true that Cloud users don't have to wait as long for major upgrades, it could be argued (and I would not disagree) that Cloud members are being used as "beta testers." Some of the immediately released upgrades have been sloppy and less than successfully received. I think that is one downside to this new policy and one which Adobe needs to address in coming months.
I also asked why all Adobe software isn't available for the "from the box" users? Why I can't buy Adobe Muse without Creative Cloud membership?
If "from the box" you mean a Perpetual License, I don't know the answer to that. All I can say is Muse is a relatively new product. Perhaps Adobe hasn't determined just how or where MU fits in to the Adobe product family. Same goes for the Edge products. You would have to ask Adobe about that.
Incidentally, after May 1st, "boxed" software will no longer be offered. Adobe Creative Suite products purchased on a Perpetual License will be fulfilled by digital download only.
Creative Cloud users don't have the same opportunities. Adobe forcing users to move to Creative Cloud by giving them immediate updates, more software to buy etc.
It's called incentives and it is fundamental to good marketing. You have something new you want people to buy so you give them some good incentives for trying it. I don't have a problem with this.
Nancy O.

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Illustrator project went missing from Creative Cloud files

I am using a trial version of illustrator and have been working on a project for a week now and then today I went to open it up and the file shows up in recent files but says it is missing. I checked in my creative cloud files folder and it is no longer there. After opening illustrator again it no longer shows up in my recent files either. I am trying to get this file back since I was almost done.
Thanks in advance to anyone who has any advice or ideas!

Hi,
Are you aware of this bug after the most recent update? Why do I have 3 'Creative Cloud Files' folders? It could be the case your file is actually in another Creative Cloud folder. Could you please check and report back.
Thanks
Warner

Why do my Creative Cloud files look blurry and bad when previewing them?

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