Why do my print jobs keep cancelling​? Internet is connected. On ePrint centre printer shows read

Why do my print jobs keep cancelling? Internet is connected. On ePrint centre printer shows read ??

Hi jmarc11,
Welcome to the HP Support forums.  I understand that when you send a print job to your HP printer via ePrint that it cancels the print job.
To better assist you, would you please provide some further information:
1)    What make/model/product number of HP printer do you have?
2)    How is the printer connected (USB cable, ethernet or wireless)?
3)    Are you sending the print job from your computer or a mobile device? If you are using a mobile device are you using an app like the HP ePrint app or HP AiO app?
4)    What is the operating system of the device you are using to send the print job?
Thank you.
Guide to finding your product number
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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