Why do my printer say offline

why do my printer say offline?

Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Running the diagnostics available at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

  • Why does my printer say "offline" sometimes and won't print?

    Why does my printer say "offline" sometimes and won't print?

    Hi - Try following the steps in this document.  It should help resolve the issue.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Why does my printer say offline?cc=us

    i can't print from my lap top it says the printer is offline but the printer is on and wireless is on?

    Hi, this is an HP  printer forum.  Please contact Brother for assistance with your Brother printer.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Why does my printe say "used supply in use" 1217nfw

    Why does my printe say "used supply in use" model m1217nfw

    Hello,
    The "Used Supply in Use" means that the printer believes the toner cartridges installed in the printer have been previously used in another printer.
    Have you recently changed the toner cartridge on this printer? Are you having issues printing?
    Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
    I really appreciate it!
    You should be able to still print without problems even though the message comes up.
    THX

  • Why does my printe say "used supply in use/:

    why does my printer say used supply in use?  And I can't print anything

    Pretty sure its to make sure you don't get good use out of your cartridges... basically this company trying to get 10 cents a print out of you
    After 1100 prints, regardless of how much ink used, if you take it out (the genuine 85a) at this point and put it back in, say after a jam or you want to shake it, it tells you have a used cartridge, i have tested continually using this, and got 500 more prints, with an annoying nag that you cant stop from every page printed. you have to take it out because this printer is notorious for a section ink don't get too, even though there probably is over 50% of ink left in it.. you take it out and shake it and can print, hundreds and hundreds of more pages... but after the 1100 point mark, since the printer tracks statistics it goes into this "used mode" so averages of prints won't go up... im pretty sure its devious code... but what do i know.. i just wont be getting new HP printers.. they claim it can cause damage.... the heads are on the toner cartridge... if its damaged the cartridge is replaced and thats that... so their warnigs are smoke and mirrors..

  • Why does my printer say it's out of paper when I try to print a photo saved in folders on my compute

    Until recently my printer would print pictures saved up on my computer.  All of a sudden my HP Photosmart C6380 All-in-One won't print.  The photo tray goes in like it should, full of paper, but in a few seconds comes back out and the screen as well as the printer says that it is out of paper.  What can I do to fix this problem.

    Hi - Try following the steps in this document.  It should help resolve the issue.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Why does my printer say it's offline when I restart it or shut it down???

    I own a Brother HL-2270DW series printer it is plugged into a pc but I when I say it says it is offline I mean on my laptop It works fine on my pc but not my laptop. I am using windows 7. 

    Hi, this is an HP  printer forum.  Please contact Brother for assistance with your Brother printer.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Printer says offline,cannot print

    Printer ran out of ink. Bought more and installed. Printed off required documents. Next day went to my online work, tried to print my documents. Nothing happens. Went to My Computer, says printer offline. My son,who is a university student and tech guy has reinstalled,updated ,etc. it still doesn't work. What is wrong? Can anyone help?
    This question was solved.
    View Solution.

    Hello @LouMar,
    Thank you for visiting the HP Support Forums! I understand your HP Deskjet 2542 is showing as offline and you are unable to print. I see you have uninstalled and reinstalled the drivers with no success. It looks like you may need to run the Wireless setup again. Please follow the steps listed below:
    1. Unplug the USB if using a direct connection.
    2. Remove the HP DJ 2542 software from your computers Control Panel's Uninstall a program option.
    3. Restart the computer.
    4. Make sure all the DJ 2542 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
    5. Now go ahead and download the software and drivers for your DJ 2542, please select the USB to Wireless conversion (DO NOT plug in USB until the software prompts you to):
    http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-2540-All-in-One-Printer-series/5295960/mo...
    6. Go ahead and print a test page.
    7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    Please let me know if this was successful! I will watch for your reply.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Why does my printer say out of paper when there is a full stack?

    When I try to print from my printer it will say "Out of Paper" even though there is a full stack of paper in the printer. I tried lowering the stack to see if that would work and it didnt. How do I fix this problem?

    Please read this post then provide some details.  What printer model? (There are a number of Photosmart Premium models).  
    The troubleshooting steps here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Why does my printer say its off line

    My printer HP Photosmartt C6300 keeps saying off line.   I tried unplugging it, unplugging router and it still reads off line. I just installed new ink cartridges.

    Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • For some reason my printer says "offline" and won't turn on at all. It is installed correctly but

    Was gone on vacation and when got back, plugged the computer into the wall and everything on the computer works fine except the printer will not turn on.  Have reinstalled the printer and reinstalled several times and it keeps showing up as "offline".  Called HP and they would not help.  Please someone help me.  Printer has always worked perfectly for me until now.  Don't know what to do.

    Thanks for the reply...  i tried, but nothing was able to work.  Took to Genius Bar this morning, they said the Hard Drive was the problem, couldn't be repaired

  • Why does my printer say off line?

    I hae a photosmart Premium C309A
    It worked fine for a few weeks then IT STOPPED PRINTING OR SCANNING.
    I have tried many times and I can't get it to print or fax.
    I think it is HORRIBLE of HP not to have a functional phone assist since this is OBVIOUSLY
    a recurrent problem since so many people are reporting the SAME problem.
    So do I really have to uninstall, etc every time I move my lap top?
    wtf?
    I HATE HP.
    I tried to use the disc print option and the soft ware is REALLY BAD. Like TERRIBLE. you have NO CONTROL over
    the imagery except to drag in something already formatted, but then you have the SIZE problem. 
    I am a professional video maker and was excited about this machine. But I ended up having to buy an Epson to do the
    discs as their software for designing the discs is completely superior.
    WHAT IS REALLY UPSETTING IS THAT YOU HAVE NO PHONE CONTACT THAT WORKS. I SAT THROUGH TWO HALF HOUR PHONETREES AND GOT CUT OFF BOTH TIMES.
    I WILL NEVER NEVER NEVER BUT ANOTHER HP PRODUCT.
    THIS SUCKS.
    DEEDEE HALLECK
    DEEP DISH TV

    Which country are you located in, and what number did you call?
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • HT4356 why does the printer says missing ink cartridges when i put the ink in the right place?

    could anyone help？

    That's something you really should take up with the technical support resources of the manufacturer of the printer. There's no way anyone here could guess without details, and it's definitely not an iPad issue.
    Regards.

  • Why does it keep saying my printer is offline???rrrrrrr

    why does it keep saying my printer is offline??/rrrr
    Just bought this tonight ,.i am very agrevated about ready to take it back tommorow
    I am working off of my laptop.its working on windows Xp i think.
    The printer is th HP  Photosmart D110 series.i was concerned i would have trouble with the wireless part of it.
    The man at office depot said i could work it as a regular printer if i couldnt figure out wireless. Well, it didnt come with the cable to hook it from printer to laptop.rrrr

    So how is the printer set up?  Is it wireless or USB?  If USB you will need a cable, purchased seperately.  It is a standard A/B USB cable widely available inexpensively.  (The $1 cables form the dollar store work fine....
    Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • How do I turn my printer from 'offline' to 'online' and why does it keep going 'offline'?

    Why does it keep saying my printer is 'offline' and there is no communication between computer and printer? How do I turn it 'online'? There doesn't seem to be an option to do so.
    Thank you.

    Sorry that you are having a problem with the printer being offline. 
    Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in. 
    Are you connected USB or wireless?
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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