Why do my ringback tones play garbled when you call my phone and how do I get credit for the purchase?

Why do my ringback tones play garbled when calling my phone and how do you get credit for the purchases?
Thanks,
Dick

    Dcoyle, We definitely know the importance of understanding options when it comes to ringback tones on your device. I'm truly sorry to learn that you've been experiencing distorted sound. Is this something that just started recently? Which device do you currently have with us? We'll look into this for you, indeed.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

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