Why do my sounds not work on occasion - device and audio settings appear ok

At times, the sound does not work.  The phone is on and not muted and a specific sound is selected for each function.  Most noticeable is no sound when a call or text comes through. Anyone have an idea?  Thanks !

I had this & I think the reason was that I had just gotten a blue tooth headset which was turned on but I had taken it off. So I  think the sounds were going there.
Yes, after I figured that out, I turned the blue tooth headset off when I took it off. Now when I just checked the sounds, they are sounding on the phone.
I guess the same woud be true if you have any other blue tooth or other device like head set or speaker set up for sounds.

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