Why do pages like natwest and ELC not display properly? It is like their text is too large, yet other pages are fine?

I have abrand new ASUS notebook with a 11 and a half inch screen. I have up to date Windows system, and am using the latest version of firefox. I have gone through all the tips in the help section of firefox including clearing cache and cookies, and also checking all settings for text, however none of this has corrected the problem. For example when i log into my online banking the text is that big it doesnt fit into the boxes set on natwest screen, so therefore i can view all of the text and it gets jumbled together in some places. With ELC a good example is the menu across the top of the page which gives all of the categories of products they sell for you to click on. As the writing is too large it does not display properly. Im not sure what else to do to crrect this. Can anyone help?

Try 2 things, if they can help:
1. on the same window, where you have 1 of above site opened. Do ctrl + F5.
2. Do Ctrl + shift + P, it will open a new private window and browse any of the above site.

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