Why do some have to click twice on floating audio control to start sound?

We are finding that for some users, a floating audio control within acrobat reader has to be clicked twice to start the audio.  When the audio button "Play Audio" is clicked, the floating audio control is opened and the play button is activated but the sound does not start on some machines.  The pause button is available to click, indicating the play button has been activated.  No sound occurs, and the progress indicator does not move.  However, if I click the pause button and THEN click the play button, the sound starts and the progress indicator begins to move.  So far Adobe support has not been able to answer this issue.  Has anyone else seen this happen?  Problem seems to happen on about half the computers we have tried it on.  Thanks in advance for any ideas and/or solutions.

Same thing - have to click twice even though default settings.

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    Welcome to the Switch To A Mac Guides,
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    When is Firefox going to fix this?
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    Try repairing your hard drive also your permission with disk utility. http://support.apple.com/kb/HT1782     http://support.apple.com/kb/HT1452

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