Why do some songs and videos stop playing or freeze while playing?

I have an 80 gig iPod classic that I never had problems with until now. I started noticing songs and videos I bought from iTunes aren't working. They will play for 30 seconds, stop, and go to the next song. I called iTunes, and they told me to use the online support but it hasn't helped me. Every time I go on there, it just tells me to call again. I've also tried to restore my iPod and it didn't work, so I'm wondering if anyone else has found and alternate way to fix it.

I have a similar problem. My IPod 5 and 3Gen will stop playing songs about halfway through. The timer indicates its playing but no music. When I've checked these songs on in ITunes they pay fine and completely. I've tried removing them from ITunes and downloading again but with no success. This seems to be random and as I have over 2K worth of songs its difficult for me to determin where the problem is. One of the reasons I purchased the IPod 5 was hopes to eliminate this problem. Any ideas on what other things I can do to solve this problem?

Similar Messages

Some Songs and Videos on New Itouch Will Not Play

Itouch 3g, 64g, firmware 3.1.2; running Win XP, Itunes v9.0.25; only one computer and one account. All songs and videos purchased from Itunes. Upgraded from an Ipod Classic to the Itouch.
Some songs and all videos will not play on the Itouch (they all work in Itunes and on the Ipod Classic). On the Itouch, hitting play on the songs just toggles between the play icon and the pause icon with nothing happening with the song; other songs work as advertised. Hitting play on the videos results in the message "This movie could not be played."
I have searched the posts and faqs and tried the solutions suggested in the apple support faq: tried resetting, deauthorizing/authorizing, etc. Nothing solves the problem.
Thanks for any help you can provide!
--Steve

I went back and made a list of all the songs that would not play on the PC and Ipod Classic but not the iTouch. I then turned on the "Kind" column in iTunes to compare the list. It appears the songs listed as "Protected AAC" are the ones that are not playing on the iTouch. All songs that are "Purchased AAC" seem to be the ones that work.
All of the videos are "Protected MPEG-4 video file(s)" and none work on the iTouch.
As noted earlier, all songs and videos work on the PC and the Ipod Classic.
Is this a DRM issue? If so, is there a legitimate fix available?

I downloaded a new version of Itunes on my PC now some songs and videos have stopped working as well as ringtones have disappeared.

I downloaded a new version of Itunes on my PC now some songs and videos have stopped working as well as ringtones have disappeared.

I've been working on this all day!!! I've tried everything I know of and can't get it to load either. Sounds like lots of people are having problems. Here is what I have so far...I have uninstalled EVERYTHING on my pc from apple and reinstalled itunes to no avail. I have tried all sorts of things I've read as fixes online. NOTHING has worked. Here is something interesting that i have noticed though. my main pc (which is the one i have always managed my itunes account with for years) is a 32 bit system running windows 7. Yesterday I installed itunes for the first time on my new netbook which is a 64 bit (windows 7) system and it works just fine. i have three other laptops (all window 7) in my household that are all 64 bit operating systems and ALL have updated to 10.5 and THEY ALL work fine. this is FOUR 64 bit systems ALL updated w/10.5 that work and ONE that is a 32 bit that will not. Can't get any help from apple. their suppot *****! I want to get someone on the **** phone or a live chat but cant. *** APPLE????? please let mw know if you find SOMETHING i can try next. I'm out of ideas and patience!

Songs and Videos Stopping Half Way Through

I've had my Iphone for 8 months and last week it broke i sent it to apple and they gave me a brand new iphone.
I syned it up and my songs and videos stop half way through and start the next song..
It did that on my old iphone also..
It's very annoying.
Same with sometimes glitchy music videos that i've bought through itunes so I know it isnt codec related..

Welcome to the forums.
You can fix the songs by simply converting to AAC -- I promise you this will work.
Videos could indeed be a coding issue -- the iPhone is pretty particular about what it will play and unless you encoded them yourself (using a quality program like Handbrake with the iPhone preset) your best bet is to reencode them.

HT5148 i am using final cut pro x. i have imported some images and video in my timeline. when i play back my video it looks fuzzy. but, when i pause it, it looks clear. how do i get my video to play clear.

i am using final cut pro x. i have imported some images and video in my timeline. when i play back my video it looks fuzzy. but, when i pause it, it looks clear again. how do i get my video to play clear and not fuzzy?

Same reply.

Sync with vista doubles up some songs and video

when I sync my iphone 5 to my vista computer it makes copies of some of the song and videos even if i dellete on phone and computer they come back on next sync why?

Sounds like you may need to re-download the entire albums from iTunes. See this KB article for how to download past purchases: http://support.apple.com/kb/HT2519.
I'd suggest doing it one album at a time. Delete one, download it from your purchase histor, then the next, etc.

HT201304 I brought a $15 iTunes card, on 12-1-13 in the afternoon hours. I brought some songs and video's. I did not get 2 of the video's I brought, I was charged the $2.58. How do I get my video's.

I brought a $15.00 iTunes card on 12-1-13, I brought songs and videos. iTunes did not give me two of the videos, I brought. The $2.58 was taken off the card. The video's were (willow smith)-whip my hair and (soulja boy)-crank dat.
I just want the 2 video's I brought, thank you.
Antonio
<Personal Information Edited By Host>

If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter

HT4847 I recently purchased an ipad2, all my music loaded instantly which was awesome, however I want to delete some songs and videos from this device. Does anyone know how to do this? #frustrated#OMG

How do I remove songs and music videos from my Ipad2 iCloud?, as I already don't want everything on this device.

Hello there MollyTieScout,
It sounds like you are seeing all of your iTunes in the Cloud audio and video purchases and would like to not see them all. You can turn off the showing of all your Music or Videos in Settings:
Download purchased music to your iPhone.
http://support.apple.com/kb/TI126
Your iPhone music library displays all your iTunes Store music purchases, even if you haven't downloaded them. Tap to download again for free.
Note: To view only music downloaded to iPhone in your library, go to Settings, tap Music, and turn off Show All Music.
There is a similar option for videos in Settings > Videos.
Thank you for using Apple Support Communities.
Take care,
Sterling

When i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not sync and i cant stop it i am try to download some song and this thing cant stop sync help?

when i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not stop sync and i cant stop it i am try to download some song and this thing cant stop sync help?

Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple  menu (top left in your screen) then click: Software Update ...
Carolyn

Why are some songs on my phone in pale text and I cannot play them

Why are some songs on my phone in pale text and I cannot play them
the songs are in the library

I had the same problem when only about 5% of my 11,000 song collection on my Ipad would play after downloading OS 7.0. I re synced my Ipad with ITunes on my MacBook selecting no music and all of the music was erased from the Ipad. I then re-synched it selecting all music, all songs re-loaded, and all songs play just fine.

Itunes doesn't play certain songs and just stops working

it was fine a couple of weeks ago but now it just doesn't play some songs and whenever I doule click those songs it went straight to "Itunes has stopped working." and I have to close the program. Today I just bought a song from Itunes store and it doesn't play either and Itunes stops working as well!!
Please help. this is so annoying.

@ King-Penguin -- no, they don't and that seems to be the problem, thanks!
Why are the ticks important, and do you know how I can tick my entire collection?
Richard

My songs and videos are not playing.

Hello,
My songs and videos are not playing in the iPod. If i play music on online in iPod, it works. So, please reply me as soon as possible.
Thank You,
Krishna Patel

I have had similar problems in the past, but not with so many songs... If you got them on the iTunes store, and there aren't so many, just re-download them, this happens to be sometimes. I'm guessing that there was some error during the download. sorry.

HT4914 why do some songs grayed out and only available when connected on wifi when trying to stream on iphone?

why do some songs grayed out and only available when connected on wifi when trying to stream on iphone?

I had this problem too - of grayed out music I could only play when in WIFI. I noticed when looking in iTunes, these grayed song were not chosen by me to sync on to my iPhone. They were stored in iCloud. I went to Settings > Music and then turned off "Show All Music" so only music that has been dowloaded to my iPhone will be shown.
I don't have iTunes Match, so you may have a different issue than what I had.

I upgraded some things and Quicktime stopped playing MPEG-2 movies (black screen)!

I upgraded some things and Quicktime stopped playing MPEG-2 movies (black screen)!
I need help, I was ending a project and now it just plays black!
I have quicktime X.
HELP! PLEASE!
thank you.

Quicktime was working fine, I am not sure what Quicktime it was. I upgraded Java, I am not sure if I upgraded Quicktime. After that all quicktime movies with "MPEG-2 Video, Linear PCM, Timecode" codecs started playing black with audio in the background. iMovie was not used. Thank you, I am beyond desperate and I am starting to think no one can help me with this.
Then I am not sure how your created the MPEG-2/PCM MOV files. Files not imported via the MPEG-2 Import codec would normall remain in their long GOP compression format which it not edit compatible in QT based video editors. Those that are imported via the codec to make them edit-compatible then need the codec for proper playback in QT based players/editors.
Since you now say that "Quicktime is working fine," am I to assume that it is After Effects that is playing "black" screen videos and that the files play fine in the QT players? Since you also mention the files are time coded, am I to assume you used FCP or some other app to import the files (which may use the same sort of import workflow) or am I to assume it is the timecode data itself that you feel is now causing the problem. In either case, a Java update may have been a security update that is now causing your current issue by disallowing access to the required playback component for some unknown reason which Apple is unlikely to divulge if it refers to a software security risk.
If problem is general on your system, then do you have a short sample file that you can upload for testing purposes on my Snow Leopard system? At the very least, this may confirm if the problem is general to all updated platforms or local to your individual system and/or user account.

HT201401 my iphone 4s is freezing/stopping during songs and videos????????????????

I have had my phone for a little over a year and just recently it is freezing during songs and videos the songs completley stop and my volume bar disappears, then it comes right back. The volume is also stopping during videos the video will continue to play but no sound. I have checked volume and switch on side, I have powered it off and rebooted it holding power button and home button. However it wont stayed powered off when I power it off with top button only it turns itself back on. I can talk on phone fine. But I want all of it to work please help!!!

sissyz83 wrote:
....However it wont stayed powered off when I power it off with top button only it turns itself back on. I can talk on phone fine. But I want all of it to work please help!!!
When you try to power off with the top button, do you get the "Slide to Power Off" bar? And do you slide it? If it powers back on immediately after doing that, since you have already done a reset, then restore is the next step. You can restore from a backup, or if that doesn't fix it, restore as a new device. Remember restoring as a new device will delete all content from the phone, so make sure you have synced everything. See this support document for help. http://support.apple.com/kb/HT1414

Why do some songs and videos stop playing or freeze while playing?

Similar Messages

Maybe you are looking for