Why do some users see a document information panel and some do not?

I asked this in the MS Office forum and haven't received an answer that explains why some users can see the data some cannot.
We have customers that connect to our online multitenant SharePoint application. They use MS Office 2010. Some of the users can see the actual document properties metadata in the Excel application and some can not. All the users see the DIP, it just
some of them do not see the data. If they go into the document properties of the documents in the library they can see the data, just not in Excel. Why would some users be able to see the data in the DIP and others cannot? 
Thanks,
Paul
Paul

Check ipermission difference for these users. If permissions are same then check exact office versions (including any hotfix, patch) of these users
Update us with your results
Regards,
Pratik Vyas | SharePoint Consultant |
http://sharepointpratik.blogspot.com
Posting is provided AS IS with no warranties, and confers no rights
Please remember to click Mark As Answer if a post solves your problem or
Vote As Helpful if it was useful.

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    Hi All,
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  • Office 2013 applications crash with Document Information Panel open

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  • Where I can see all document of pay and the user that modified

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  • The document information panel was unable to load. the document will continue to open. For more information, contact your system adminsitrator.

    Hi Guys,
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected].
    Dennis Guo
    TechNet Community Support

  • The Document Information Panel was unable to load.

    Platform: SharePoint 2013, Office 2013.
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    Hi Alex,
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  • The Document Information Panel Was unable to load. Please Help

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    Thanks
    Victoria Xia
    TechNet Community Support

  • Catastrophic failure -- The Document Information Panel was unable to load

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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    Linda Li
    TechNet Community Support

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    DisplayName="Countries"
    ShowField="Term1033"
    EnforceUniqueValues="FALSE"
    Group="Demo"
    StaticName="Countries"
    Name="Countries">
    <Customization>
    <ArrayOfProperty>
    <Property>
    <Name>TextField</Name>;
    <Value xmlns:q6="http://www.w3.org/2001/XMLSchema" p4:type="q6:string" xmlns:p4="http://www.w3.org/2001/XMLSchema-instance">{67308AC2-9556-456B-BF9E-43E8F23EBEE6}</Value>
    </Property>
    </ArrayOfProperty>
    </Customization>
    </Field>
    <Field Type="Note"
    DisplayName="Countries_0"
    StaticName="CountriesTaxHTField0"
    Name="CountriesTaxHTField0"
    ID="{67308AC2-9556-456B-BF9E-43E8F23EBEE6}"
    ShowInViewForms="FALSE"
    Required="FALSE"
    Hidden="TRUE"
    CanToggleHidden="TRUE"
    Group="Demo"
    RowOrdinal="0"
    />
    </Elements>
    VERY important here is that when you create your content type using visual studio, you not only have to add the managed metadata site column in your xml (which let the content type work already perfectly) but also add the hidden field to your content type
    xml !! This way, SharePoint knows that when you have multiple content types with the same site columns in the same library, the second content type also need to get the hidden field from this site columns like in the example below!
    <?xml version="1.0" encoding="utf-8"?>
    <Elements xmlns="http://schemas.microsoft.com/sharepoint/">
    <!-- Parent ContentType: Document (0x0101) -->;
    <ContentType ID="0x010100571ebc0f478a49d5a775039347ee1535"
    Name="Document Location"
    Group="Demo"
    Description="A content type containing Managed Metadata Column."
    Inherits="TRUE"
    Version="0">
    <FieldRefs>
    <FieldRef ID="{B654D984-187A-471B-8738-F08F3356CFDA}" Name="Countries"/>
    <FieldRef ID="{67308AC2-9556-456B-BF9E-43E8F23EBEE6}" Name="CountriesTaxHTField0"/>
    <FieldRef ID="{f3b0adf9-c1a2-4b02-920d-943fba4b3611}" Name="TaxCatchAll"/>
    <FieldRef ID="{8f6b6dd8-9357-4019-8172-966fcd502ed2}" Name="TaxCatchAllLabel"/>
    </FieldRefs>
    </ContentType>
    </Elements>
    I'm very happy I found this solution, because in the whole project i'm implementing, this was used a lot!
    Special thanks to the blog of @cann0nf0dder (http://cann0nf0dder.wordpress.com/2013/04/01/creating-a-site-column-with-managed-metadata) which let me think about this! 
    This ticket is answered now! :-)
    Kind regards,
    Davy

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