Why do the back/forward arrows no longer work - they are grayed out?

When I start a new Firefox window or tab the back/forward arrows do not work and are grayed out. I can get previous sites by right click. I also get an orange "Firefox" dropdown tab in the upper left corner. It appears as though I have a Firefox window on top of a regular window.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

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    * https://support.mozilla.com/kb/Safe+Mode
    * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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    *https://support.mozilla.com/kb/Safe+Mode
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    <blockquote>Locking duplicate thread.<br>
    Please continue here: [[/questions/840834]]</blockquote>
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    Did you make sure that Firefox isn't already running in private browsing mode?
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
    *Do NOT click the Reset button on the Safe Mode start window
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can also check the target line in the Firefox desktop shortcut.
    You can use an extension to get Private Browsing mode support per tab to see if that shows that you are in a Private Browsing mode tab.
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    Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
    *Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/
    If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
    *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    *(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
    *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    *http://kb.mozillazine.org/Uninstalling_Firefox
    Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
    If you keep having problems then also create a new profile.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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