Why do these symbols appear instead of font?

I tried to open a PDF that has some text in it. But instead of the text I get that:
What is that and how do I display the real text instead?
Thanks in advance

Hi there, thanks for your message.
I'm not sure the font is installed. But I don't know how to know which font it is.
When I open the same pdf with Photoshop or with Preview (on Mac), it works. But with Illustrator it doesn't display the text.

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