Why do they not replace the iphone with a box piece
I had bought my iphone 2 months back.And yesterday I had noticed that there is a small white dot where the network carrier name is displayed.It is clearly visible when I set the wall paper as any black photo or dark coloured photo.And it is also visible when I switch on the phone.It is visible always.I had spoken to the Iphone customer care and they said it is a hardware problem and that they will replace my phone.My problem is that I am not satisfied with the way the are replacing it.They are just going to give a phone in hand.It is not a box piece.My question is why they cannot give me a box piece? I had bought a box piece.And in the previous discussions there people who have had problem with the replaced iphones.I want them to replace it with a box piece and take back the old box peice which has a problem.
APPLE HAS TO REPLACE WITH A BOX PIECE.
When its a deffect why dont they replace it with a box piece.
Sushil2john,
I agree with your reasonable expectation completely.
I can buy any piece of electronics at Costco, Wal-mart, Best Buy, Staples... etc and return it for a new one if the item I purchased turns out to be a lemon.
And as far as the poster that said you get a new shell, battery and screen, well that is nonsense. I talked to the Tech that was setting up my replacement phone and when I asked him about what I would get he would only say that it would look new and if I was concerned about the battery I could buy Apple care just in case the battery on the replacement didn't hold up.
Also the "Shell" on my replacement was definitely not new. I could see the cutout pattern around the controls left by a shell case on the S.S. band.
Apple is just taking advantage of people and the contracts that they have set up with the individual carriers.
Sushil2john, I am just as disappointed with Apple as you are regarding their replacement policy you might want to take that into consideration when you go to purchase your next phone, I know I will.
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