Why do we pay so much money for Apple but no device can stand a fall? Even with a case.

I feel that apple should make better products that look good and is durable. That's crazy how we all spend over $200 on a product and the moment you may accidentally drop your device, the whole thing shatters.
I had put a otter box on my device and, still my brand new iPod is cracked and ugly.
Now we invest in these products and when accident  happens we are asked to pay half of what was already paid to just get a screen replacement. That is crazy.
Apple may have "nice" customer support but creating devices that are not accident proof and then charge the customers two times more than what should be the price. I am a college student and in my business class the one thing my professor drills in our heads is. CUSTOMERS ARE PRIORITY!
Don't get me wrong I love all of apple products but i am sick of this problem and it seems no one wants to put the customer first.

Does brand new mean that you have owned it less than three months? If you bought your iPod with a credit card, check with your card company.  Some cards provide Purchase Protection insurance which will replace or repair any item lost, stolen or damaged within 90 days of purchase.

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