Why do you always have to hold onto MENU AND PAUSE??

Every single problem takes menu and pause...
but in the instruction everything that relates to
a problem in the ipod is just simple answer not like
go to your local apple store and return it becasue menu and pause things never seems to work...

becasue menu and pause things never seems to work...
That's because holding menu & pause won't do anything helpful for your iPod. That's not how you reset the iPod.
If you want to reset your ipod, then you need to hold Menu and Select (center button).

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