Why do you give contradicting advice on Adobe Flash crashing?

I have recently updated to latest version of Firefox, then also to latest version of Adobe Flash (11.3). My games (not fb games) & some videos from articles in my homepage have continually crashed. I'm tired of sending 'crash reports' but nothing being done. So I came here to find out & saw that YOU recommended uninstalling Adobe Flash 11.3 & instead install earlier version of either 10.3 or 11.2--with 10.3 having all the security patches. Well I did (10.3) & when I click on the 'check your plugins' from here, you tell me I need to UPdate my version of Flash Player. What???
You have totally confused me now. What do you suggest NOW? I pay money for these games on my PC & the crashes are really getting to the point that I don't want to play them or even try to watch the video news from my homepage anymore! Please get back to me on this with some kind of solution.
Thank You So Much
Peace & Blessings

Hi PatTra,
Sorry you are having problems.
Uninstall Flash 11.3 using adobe's installer and reinstall either the secure version 10.3 or take a risk on the less secure, but better featured 11.2. Follow the instructions in
* [[flash 11.3 crashes]]
If you have any type of RealPayer software installed please mention that. (I note you did not paste troubleshooting information in when you asked the question)
Please read the article, try the downgrade and post back with how you get on.
Hope that helps, John
I have added more info under that some users may be interested in
CRASHES
It is helpful to submit crash reports, but you will not normally not get any specific reply about a solution. If you need a solution then you should look at
*[[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]
*and [[Send plugin crash reports to help Mozilla improve Firefox]]
I think Firefox could make that clear when users submit crash reports, but I suspect the thinking is that this support forum would be totally overwhelmed if any more than a minute proportion of crashes resulted in a forum visit and potentially a question being asked.
Techi Info for anyone interested, and reading this thread on the forum https://support.mozilla.org/en-US/questions/931368
Problems affect Windows Vista and above Firefox with Flash 11.3,and relate to a security feature known as ''protected mode'' . Developers from Flash and Firefox have been working on the problem for quite a few days, and RealPlayer developers are investigating also. Some useful links
* http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows that is a long article it will scroll. It should b up-to-date. It may well contain tips and links not yet included in official Firefox help articles
* FAQ ''How do I troubleshoot Flash Player's protected mode for Firefox?'' http://forums.adobe.com/thread/1018071?tstart=0
* http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
*http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html NOTE you may need to use the Adobe uninstaller utility

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