Why do you keep directing me to people in India?

Purchased Adobe Export PDF annual.  I am able to convert PDF to Word. BUT I can not edit the document . I keep being put in touch with an expert from India. All are very nice and assure me that they will be able to fix it . Many I cannot understand what they are saying. They do not speak clear english. I have been given may case numbers and even that they would call me back in two days.(no call back). 
Please help, or stop selling things that do not work. ADVISE! 

Hi, Philip,
Thanks for submitting the pdf file to our formcentral server. I did receive it.
I just converted it to docx using our Export PDF service and I can edit the docx file. I just sent the docx to your email address.
As I mentioned, did you check the item “Recognize Scanned text in ..” checkbox in the Export Options dialog?
Please sign  in to our https://exportpdf.acrobat.com/SignIn.html and convert your pdf to docx with “Recognize Scanned text in ..” checked to see if it works for you.
Thanks for using our Export PDF service and do not hesitate to contact me if you still have any question.
Jyh-Jiun

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