Why do you make it so difficult to get help? I just want to restart my Creative Cloud membership

the link is broken

Hi - I'm hoping I can help you out herre.  Can you tell me what link you are trying to access?  Is it from within an adobe product or on one of our websites (like creative.adobe.com)?
Thanks,
Todd

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  • I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

    I want to cancel the creative cloud membership
    and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

    Dear John T Smith,
    Thank you but still , I can't find the ""cancel plan"" option in my Chinese
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    And I try to enter my account from English edition but  it will transfer to
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    Pleas help :(((
    Thank you so much!!
    Cheers,
    Alma Hsu
    2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
        I want to cancel the creative cloud membership and I follow the
    instruction but I didn't see the "cancel plan" option. Pls help!! Thank
    you!  created by John T Smith
    <https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
    - View the full discussion
    <https://forums.adobe.com/message/6607924#6607924>

  • Why do you make it so difficult to contact you?

    Finely. I have you on my Kindle and why is it so difficult to try and use? I can not use it at all.

    Hi Larry,
    I'm very sorry you're having trouble using Firefox. Is there a specific problem we can help you with?
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  • Why do you make it almost impossible to communicate with you? Why do new customers I have to pay half the price I am paying since years? How can I change from cloud complete to just photoshop?

    Why do you make it almost impossible to communicate with you?
    Why do new customers have to pay half the price I am paying since years?
    How can I change from cloud complete to just photoshop?
    [email protected]

    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Manage your membership and payments | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html

  • Hi please forword this massage  I have a problem whith paid registration  When i did check and bought 2 ringtones  i paid her  Yesterday but amount taken off my card and i do not know why   If you have  a subscrition to someting please delete ann just qhe

    Hi please forword this massage
    I have a problem whith paid registration
    When i did check and bought 2 ringtones  i paid her
    Yesterday but amount taken off my card and i do not know why 
    If you have  a subscrition to someting please delete ann just qhen i dicide to buy someting then i take maney
    Sent from my iPhone

    Please repost in your native language, as your present post makes no sense.

  • I payed for my creative cloud membership 9.99 / monthe. bought it this morning. I was able to download Lr, but not Ps. I am wondering why is asking me to pay antoher 9.99 if I got the student deal. Can you please help. thank you.

    I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

    Mariacazarez what is the exact error message you receive when you try to download and install Photoshop?  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Why do I get a "trial app" when I am a creative cloud member?

    Why do I get a "trial app" when I am a creative cloud member?

    I would try signing out of the Creative Cloud app and back in...
    Preferences > Account > Sign Out
    ...and see if that makes a difference. If not, you'd probably be better off calling Adobe, there might be a problem with your credentials: 1-800-833-6687
    Actually, is there any chance that you logged into the CC app with the wrong Adobe ID?
    Maybe a post on the Creative Cloud forum would help too: http://forums.adobe.com/community/creative_cloud

  • Why is elements not included in creative cloud membership?

    Why are photoshop elements and premiere elements not included in the 50 euro per month creative cloud membership? I thought this fee would entitle you to use all Adobe programs.

    Adobe is clear on what's included in the Cloud - and it's never been all Adobe software. Mainly the software previously included in the Creative Suite Master Collection.
    Explore Adobe desktop apps | Adobe Creative Cloud
    Cloud members have access to Photoshop, Lightroom, Bridge and Premiere Pro.

  • I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    Hi ,
    Team subscription can be done for only one software ( for example team for Photoshop ).
    The advantage of team is that you have one charge and one invoice for all users.Also when a member of your team leave the company ,you can delete his invitation and assign it to another employee ,you can also add seats if you have additional employee without contacting adobe or changing your plan,you have more storage volume ( 100Gb ).
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    regards, 

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page?

    Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page? I subscribed to the 30 day free Creative Cloud membership just yesterday.
    Please help.

    Could it be that you are running Windows XP?  I believe there is some automatic detection of the operating system you are running, and if it is not supported by the application, it does not show up on the download page.

  • Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
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    Romit Sinha

  • Can you get lightroom on your desktop with the $9.99 a month creative cloud membership?

    can you get lightroom on your desktop with the $9.99 a month creative cloud membership?

    fliplip1 wrote:
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    I guess there are multiple ways in which people interpret the same sentence. Not everything is obvious to everyone.
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  • Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days?

    Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days? Does Adobe warn you about this?

    Did you provide a credit card number as part of signing up for the free trial?

  • Why am I getting a "Adobe Creative Cloud Membership has reached its limit for hosted sites" message?

    I just tried to push my FIRST "free" Creative Cloud site live and got the message "Your Adobe Creative Cloud Membership has reached its limit for hosted sites. To push this site live you will need to purchase an additional hosting plan." I thought CC membership was supposed to give you 5 free hosted web basics sites?
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    Hi Judy
    Appologies for this un-answered post, if any related issue is still active please reach out to our support directly.

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