Why do you use email to contact me but refuse to accept my email

Hi
I understand that email can be a very convenient and effective way of communication; however The FCC has strict regulations on how wireless carriers can ask and receive customer information.
If you need assistance with an account or billing issue and you’re overseas you can always chat live or call our international support number free from your AT&T mobile at +1.916.843.4685.
Thanks,
Charise

Why do I have to use Facebook, tweeter or this goofy community service instead of email? Why do you use my email address to contact me but refuse to accept email In return? Just like you, I also prefer the ease and convenience of email. Would you prefer I setup my own social network and require you to post your bills to it??! Email is ubiquitous and--unlike your service--it works perfectly overseas.

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