Why does 3522 prints only in black and white not in color

my 3522 hp printer will print only in black not in color.i have new color carttridges #564 and the black is not low.any help would be appreciated.

The troubleshooting steps in the document here may help resolve color not printing on your Deskjet 3522.   If this does not resolve the issues please provide some further details - what is the operating system on your computer?  Does the printer make color copies properly?

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