Why does a gray screen display whenever I try to open a pdf (or any file) using the updated version of adobe

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My safari will not open after downloading librooksbas.dylib plug in. message that is displayed when i try and open is "safari quit unexpectedly while using the librooksbas.dylib plug in" i can either re-open or ok the error to which neither work :(

i have tried the terminal code thing where you enter certain words then press enter and it worked but as soon as i restarted it and opened safri the error message apperarewd again my software is OS X 10.9.1

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/$.*: $$.*$/ $\2$/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed 's:/Users/[^/]*/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Why does my iPad shut down when I try to open Facebook?

Why does my iPad shut down when I try to open Facebook? it just started doing this 3 days ago. I cannot get into my Facebook account on my iPad!!

Close all apps in the multi-task window and try again.
1.Double-click the Home button.
2. Swipe the app's preview up to close it.
3. Preview will fly off the screen.

When I use the trial version of adobe elements why does it have adobe trial across my work?

When I use the trial version of adobe elements why does it have adobe trial across my work?

That is because you are using a trial... buy the program and you do not have a "watermark" on your output
http://forums.adobe.com/thread/433730

Why does App Store always crash when I try to open the appliction?

Why does App Store always crash when I try to open the appliction?

You don't have the typical symptoms that I associate the following issue with (normally the error kicks in just when folks visit the Store), but just in case try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message

Why does my mac air sound like it was going to take off every time i use the wifi????

why does my mac air sound like it was going to take off every time i use the wifi????

Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204?viewlocale=en_US
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".

I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion 6.0.1 maxVersion 6.0.1

I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion >6.0.1 maxVersion <6.0.1

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]]

Whenever I try to open a PDF, the window closes 5 seconds later.

Reader is malfunctioning on my computer. Whenever I try to open a PDF, the window closes 5 seconds later. This all started a few days ago when I tried updating the version of Reader I had. Since then I've had multiple problems or either not being able to open PDFs with any time of security on them, and now after I use the adobe cleaner and downloaded the whole program new, nothing opens. I tried this with XI (which is what I originally had the problems with), then X, and now I have 9.5 Same problem with all of them
PLEASE HELP!! I need to be able to view PDFs and digitally sign them for work!

Somethings to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Newbie question: Why is "learn sound model" greyed out when trying to remove background sounds in a file using the Spectral Frequency display?

I am trying to remove background sounds in a file using the Spectral Frequency display. The first edit on a new file, this process works fine:
1. use brush to cover sound
2. right click, learn sound model
3. effects/noise-reduction-restoration/Sound Remover
The next time I try to remove another sound in the file, "learn sound model" is greyed out. I have to close the file and reopen to be able to make another edit. What on earth is going on? Can it only learn one sound model or something?
I'm a newbie, so thanks in advance for your advice!

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Why does a gray screen come over my iPad then the iPad freezes?

When using my iPad a gray screen comes over the screen & the iPad freezes.

First time i heard of this. Is it the same screen that you need to slide to open? Have you tapped it like you need to do when it's going to sleep? Try a reset. Next i'd be heading to the Apple Store. Good luck. Please report back with the cure.

Why Does iTunes 6 crash every time I try to open it????

I'm ready to tear my hair out. This is NOT what I want to be doing at 11:43PM. It all started because I wanted to download the song "Wild Thing" the other night. I got a message indicating to download it I have to upgrade to iTunes 6. Given that it's a free upgrade, why not. After a couple of days of assorted problems doing the installation, finally got that right (or so it seemed).
However, every time I click to open iTunes, it immediately crashes. When I click to report the crash to Microsoft and follow the link, I get this message (my narrative continues after the Microsoft info below).
Solution found: contact Apple Computer to obtain the update
Problem description
Thank you for submitting an error report. The error was likely caused by:
iTunes
Solution
iTunes was created by Apple Computer. Apple Computer informed Microsoft that they have a solution available for the problem you reported. To learn more about the solution, Apple Computer recommends that you visit the following website:
Apple Computer
Additional information
Microsoft did not create, nor does it provide technical support for iTunes.
If you have trouble installing the fix or the problem you reported persists, please contact Apple Computer and alert them of the problem.
I've even tried temporarily shutting down antivirus and antispyware before installing. No dice. Same problem.
Is this software just buggy or what? I don't WANT to troubleshoot. I just want to access my iTunes library!!! I need 2 or 3 simple steps to make this work. I didn't even want to download iTunes 6. I was perfectly happy with the prior version.

I'm ready to tear my hair out. This is NOT what I
want to be doing at 11:43PM. It all started because
I wanted to download the song "Wild Thing" the other
night. I got a message indicating to download it I
have to upgrade to iTunes 6. Given that it's a free
upgrade, why not. After a couple of days of assorted
problems doing the installation, finally got that
right (or so it seemed).
However, every time I click to open iTunes, it
immediately crashes. When I click to report the
crash to Microsoft and follow the link, I get this
message (my narrative continues after the Microsoft
info below).
Solution found: contact Apple Computer to obtain the
update
Problem description
Thank you for submitting an error report. The error
was likely caused by:
iTunes
Solution
iTunes was created by Apple Computer. Apple Computer
informed Microsoft that they have a solution
available for the problem you reported. To learn more
about the solution, Apple Computer recommends that
you visit the following website:
Apple Computer
Additional information
Microsoft did not create, nor does it provide
technical support for iTunes.
If you have trouble installing the fix or the problem
you reported persists, please contact Apple Computer
and alert them of the problem.
I've even tried temporarily shutting down antivirus
and antispyware before installing. No dice. Same
problem.
Is this software just buggy or what? I don't WANT to
troubleshoot. I just want to access my iTunes
library!!! I need 2 or 3 simple steps to make this
work. I didn't even want to download iTunes 6. I
was perfectly happy with the prior version.
Go back to a version of iTunes that worked for you. When I upgraded to 6.0.2, I crashed every time I plugged an iPod in. I went back to 6.0.1, and everything works fine now. Make sure you completely uninstall your current "upgrade" of iTunes, then go to http://www.filehippo.com/download_itunes/
to get a prior version of iTunes for installation.
Please respond if this works. Seems like problems after the 6.0.2 release of iTunes for Windows have been rampant. Like you, I assumed that every upgrade of iTunes was automatically an improvement. Not so, at least for me and a lot of other users.
Good luck.
Dell Latitude D800 Windows XP

Why does my ipad shut dowm when i try to open anything.

When trying to open words with friends, internet or anything ,my iPad2 will just close. Any ideas?

@Carolyn .... Words with Friends is some sort of social networking app I believe.
@wodach2 .... If Carolyn's reset tip doesn't work, try these steps as well.
Try downloading another app - any free app will do. That seems to reset something and it may work for you. If not, try closing apps.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or try this ..... Settings>Safari>Clear history, cookies and cache. Restart the iPad as described above.
If all else fails, then the restore may be needed.

Whenever i try to open a pdf a screen pops up saying that i need to agree to the end user license agreement. Where can i find this to accept it?

I need help figuring this out.

Some people need to know: launch is NOT install and NOT download.
Launch could also be called "open" "start" or "run".

Why does my finder restart each time i try to open a folder ?

Hi,
Since today, everytime I click on a folder or try using the Finder, the color wheel appears, takes a few seconds, then relaunches the finder. However, I can't access any of my files through Finder. I can access them using any program, but not with the Finder.
I have tried creating a dummy account, but it has the same problem. I have tried opening folders using the Terminal command open but the Finder crashes again. I have also tried resetting my Finder preferences but without success.
Any help to resolve this issue would be appreciated.

are you able to run a disk verify ? if so, dose it report any errors?
Another option might be open the console; and see if any error message pops up when the finder crashes.

Why does "Net assistant" pop up when I try to open USA today?

as soon as i access usatoday and login to my account, "net assisstant" pops up and I can't access site

Try
*[[/questions/770771]]

Why does a gray screen display whenever I try to open a pdf (or any file) using the updated version of adobe

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