Why does a software update always crash my itunes?

Whenever I update my iTunes software, the common result is that iTunes becomes corrupted on my computer. I cannot repair it using the Programs and Features in the control panel. I have to do the multi-step uninstall and re-install iTunes. What a pain! Why can't Apple fix this????????

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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The most usual explanation would be that you need to update or you have to many things taking up your memory

Why does the software update say that drivers for my printers are not available? I have the drivers installed from the CD but can't add the printer because it wants to go through software update.

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Regards.

Software Update always crashes

Everytime when I'm running the Mac OSX Software Update it crashes. I've this problem now since about 2 weeks. I tried to switch it to automatical update every ... days but that isn't doing anything at all. I always get the following error message:
Date/Time: 2005-11-26 00:27:54.246 +0200
OS Version: 10.4.2 (Build 8C46)
Report Version: 3
Command: System Preferences
Path: /Applications/System/System Preferences.app/Contents/MacOS/System Preferences
Parent: WindowServer [68]
Version: 3.1 (3.1)
Build Version: 19
Project Name: SystemPrefsApp
Source Version: 1260000
PID: 2795
Thread: 3
Application Specific Information:
Software-
Aktualisierung v.2.0 (com.apple.preferences.softwareupdate)
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x93129ac0 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x93129154 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x93128fc0 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x93603e44 _DPSNextEvent + 384
8 com.apple.AppKit 0x93603b08 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.AppKit 0x9360006c -[NSApplication run] + 472
10 com.apple.AppKit 0x936f08bc NSApplicationMain + 452
11 com.apple.systempreferences 0x00002da8 0x1000 + 7592
12 com.apple.systempreferences 0x0000a3fc 0x1000 + 37884
Thread 1:
0 libSystem.B.dylib 0x9001efcc select + 12
1 com.apple.CoreFoundation 0x9075dbcc __CFSocketManager + 472
2 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x928ab520 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 3 Crashed:
0 com.apple.CoreFoundation 0x9072f2f0 CFGetAllocator + 24
1 com.apple.CoreFoundation 0x90733dd8 CFURLGetFileSystemRepresentation + 36
2 com.apple.CoreFoundation 0x90733b6c _CFBundleCreate + 88
3 com.apple.installframework 0x98214580 -[NSDictionary(IFBundleVersionDictionary) _initWithBundleAtPath:] + 56
4 com.apple.installframework 0x98214620 +[NSDictionary(IFBundleVersionDictionary) versionDictionaryFromBundleAtPath:] + 60
5 com.apple.installframework 0x98236280 -[IFComponentMetadata performFileChecksOnVolume:] + 540
6 com.apple.installframework 0x98235a0c -[IFPatchRequirement isTrue] + 84
7 com.apple.installframework 0x98215780 -[IFRequirementsEvaluator testRequirements:failureLimit:reference:] + 296
8 ...le.SoftwareUpdate.framework 0x985dcb08 -[SUPkgMetadata performRequirementChecksOnVolume:] + 244
9 ...le.SoftwareUpdate.framework 0x985d1c74 -[SUProduct(Scanning) __performDistributionFiltering] + 1608
10 ...le.SoftwareUpdate.framework 0x985d1df0 -[SUProduct(Scanning) packageReferences] + 72
11 ...le.SoftwareUpdate.framework 0x985d0788 -[SUProduct initWithProductID:dictionaryRepresentation:preferredLocalization:baseURL:overri deBaseURL:] + 356
12 ...le.SoftwareUpdate.framework 0x985d5bcc -[SUCatalogLoader _parseCatalogDict:baseURL:] + 528
13 ...le.SoftwareUpdate.framework 0x985d5da4 -[SUCatalogLoader _loaderMain:] + 240
14 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
15 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9004ca38 syscallthreadswitch + 8
1 com.apple.Foundation 0x9289b330 +[NSThread sleepUntilDate:] + 152
2 com.apple.AppKit 0x936a0b00 -[NSUIHeartBeat _heartBeatThread:] + 1100
3 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
4 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x928aa3e0 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x9002ca78 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x9003125c pthreadcondwait + 508
2 com.apple.Foundation 0x9288a0a0 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.installframework 0x98232c14 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 852
4 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x90032cac wait4 + 12
1 com.apple.Foundation 0x928711e8 _waitForTermination + 40
2 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 3 crashed with PPC Thread State 64:
srr0: 0x000000009072f2f0 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24004424 xer: 0x0000000020000006 lr: 0x000000009072f2e8 ctr: 0x0000000090751f34
r0: 0x0000000090733dd8 r1: 0x00000000f0090070 r2: 0x0000000024004424 r3: 0x0000000000000000
r4: 0x0000000000000001 r5: 0x00000000f0090160 r6: 0x0000000000000402 r7: 0x0000000000008fd1
r8: 0x0000000006400000 r9: 0x0000000000008000 r10: 0x0000000000000001 r11: 0x00000000a81e08a0
r12: 0x0000000090751f34 r13: 0x00000000061641d0 r14: 0x0000000006162400 r15: 0x0000000006161a40
r16: 0x000000000638f1e0 r17: 0x00000000a81e6064 r18: 0x00000000061504f0 r19: 0x00000000a81e6064
r20: 0x00000000061623d0 r21: 0x00000000a81e6064 r22: 0x0000000005dcaa40 r23: 0x0000000005dcabe0
r24: 0x00000000a072f23c r25: 0x0000000000000001 r26: 0x0000000000000402 r27: 0x00000000f0090160
r28: 0x0000000000000001 r29: 0x00000000a072f23c r30: 0x0000000000000000 r31: 0x000000009072f2e8
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0x9456a000 - 0x94576fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x945bb000 - 0x945cffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94914000 - 0x94934fff com.apple.NetInfo 1.0.0 (???) /System/Library/PrivateFrameworks/NetInfo.framework/Versions/A/NetInfo
0x9493f000 - 0x9494bfff com.apple.framework.Apple80211 4.2.1 (421.13) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9498b000 - 0x949b5fff com.apple.framework.NetworkConfig 2.0 /System/Library/PrivateFrameworks/NetworkConfig.framework/Versions/A/NetworkCon fig
0x94a16000 - 0x94b43fff com.apple.AddressBook.framework 4.0.2 (475) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94bd4000 - 0x94be3fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94beb000 - 0x94c12fff com.apple.LDAPFramework 1.4 (68) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94c18000 - 0x94c28fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94c2c000 - 0x94c5afff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94c6a000 - 0x94c87fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95080000 - 0x95100fff com.apple.DiscRecordingEngine 3.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x9531d000 - 0x95321fff com.apple.framework.SystemUIPlugin 1.3 (1.2) /System/Library/PrivateFrameworks/SystemUIPlugin.framework/Versions/A/SystemUIP lugin
0x95338000 - 0x95355fff com.apple.DiskManagement 1.4 (92.1) /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x95479000 - 0x9555bfff com.apple.JavaScriptCore 1.2 (412.5) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x967fd000 - 0x96809fff com.apple.JavaScriptGlue 1.1.0 /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScrip tGlue
0x96c3a000 - 0x96c59fff com.apple.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x972ca000 - 0x972effff com.apple.speech.LatentSemanticMappingFramework 2.2 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x981e0000 - 0x98281fff com.apple.installframework 2.0.2 (124) /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x985cd000 - 0x985ebfff com.apple.SoftwareUpdate.framework 2.0.2 /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x99b20000 - 0x99c74fff com.apple.MessageFramework 2.0.4 (740) /System/Library/Frameworks/Message.framework/Versions/B/Message
Model: PowerBook6,5, BootROM 4.8.5f0, 1 processors, PowerPC G4 (1.1), 1.07 GHz, 512 MB
Graphics: ATI Mobility Radeon 9200, ATY,RV280M9+, AGP, 32 MB
Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
Memory Module: DIMM1/J31, 256 MB, DDR SDRAM, PC2100U-25330
AirPort: AirPort Extreme, 400.17 (3.90.34.0.p11)
Modem: Jump, , V.92, Version 1.0,
Network Service: AirPort, AirPort, en1
Parallel ATA Device: MATSHITACD-RW CW-8123,
Parallel ATA Device: TOSHIBA MK3025GAS, 27.94 GB
Has anybody an idea what the prob could be?
iBook G4 Mac OS X (10.4.2)

Hi Stephan —
Sounds frustrating.
In the short run, you can use downloads directly from Apple's Download site.
To complement baltwo's excellent suggestion...
(I guess we're both presuming that you've already tried to open a "test user account" as a means to ascertain whether the behavior is limited to your user account, or systemic...)
A couple of ideas — general and ~specific — toward troubleshooting:
(1) My observation is that — in ~any situation like this — it's well worth the time to carefully review and follow all the steps that may potentially be relevant in both KnowledgeBase Article 106695: Troubleshooting Automatic Software Update in Mac OS X and 106692: Mac OS X: Troubleshooting installation and software updates. Most of the Softwatre Update and other download/installation-related queries I've read in Apple Discussions end up being solved by something discussed therein.
Hopefully, baltwo's suggestin or this will do the trick — and you can stop reading here.
(2) Looking ~quickly through your System Preferences.crash.log, the "machmsgtrap" entries jump out at me first thing. Quoting from the ADC document Examining File-System Usage: "Be aware that the machmsgtrap kernel routine will always be the system call with the greatest amount of CPU time used. This call indicates that the application is blocked and waiting for something to happen, such as a system event."
Thus, I've a pretty "geeky" idea — if you've the stomach to try it. If it's not already, move Activity Monitor's icon from /Applications/Utilities/ to your Dock. Launch Application Monitor. Set it to monitor "All Processes, HIerarchically," sorted by, e.g., Real Memory, most-to-least. Leave Activity Monitor open on the desltop — keeping an eye on whether any processes tend to "hang" (become significantly unresponsive — shown in red) even when you're not using Software Update (SU).
Then launch Software Update from the  menu, with the Activity Monitor main window positioned so you can watch it closely. As soon as the SU process shows up, double-click its name to open an "Inspector window" — also positioned for visibility.
Do you notice anything — particularly other processes — that may precede / be involved in the problem?
You may also want to look carefully through system.log &/or console.log entries whose time stamps correspond closely to the problem, as another means toward this objective.
Another really fun idea (ugggh!) might be to "Sample" (⌥-⌘-S) the SU process, starting before it "hangs" or "crashes" — again as a means to observe whuzzup. This will produce an incredibly dense amount of data — but there's a possibility you'll see something that'll provide a hint. There's a macOSXhint that provides an example of doing this.
I'd be interested to hear back about your progress...
Good luck!
Dean

Why does my flash player always crash with Firefox?

Flash player always crashes and slows my browsing. Firefox is updated and so is flash player yet never works.

You can check for problems with current Shockwave Flash plugin versions and try this:
*check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
See also:
*http://kb.mozillazine.org/Flash#Troubleshooting

Why does the software updating not work

My system refuses to perform a software update. It starts to scan, then only displays a very short blue section on the progress display and then finally quits by refereing to an apparent network problem. However, network checks show that everything is OK.
Any ideas what it couod be or how to overcome the problem?
At the same time, also Safari plays up. When changing websites, in many cases they either don't open or it takes a very long time to start opening. When I disconnect from WLAN and then reconnect, the pages start to load.

Many thanks.
Itunes can not update due to an Invalid signature
That one suggests the installer is getting damaged during the download via Apple Software Update.
Try instead updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

Why does Fennec sync update always state in progress and doesn't finish?

I'm running Fennec beta on an original Motorola Droid. When trying to sync, after correctly entering in my credentials, I press the "sync now" button and only receive "Last Update: in progress..." notification. The app & screen have been on for over 30min and it hasn't successfully finished yet.

It might take even longer than 30 minutes for the initial sync to finish.
Also, Firefox 4 beta for Android is not compatible with the Firefox Sync 1.4 add-on. Please make sure that Firefox on your desktop or laptop has the latest version of the add-on (1.5).

Why does the ios 6 always crash?

it always crashes

Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Why does iPad software update take so long

I have a a 30+MB download connection and the estimated download is 40 HOURS???? I've restarted it several times thinking maybe I might connect to a different server. Everything else is downloading just fine and I am able to stream without interruption (no I am not streaming while I am doing this, I just tested the connection). I am trying to do a complete restore on an old device we forgot the password to.

Check your Internet connection now, use speedof.me

Why is the software update not showing up in general settings?

Why does my software update not show up in general settings?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.1.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 7.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

Why does illustartor CC open then crashes and i get a message saying windows don't know the prob?

why does illustartor CC open then crashes and i get a message saying windows does not know what the problem is. everytime i open it, Now i know it works on my computer becuase i've used illustartor plenty of times on my current desktop but ever since today its been acting wierd and work so i've unistalling and reinstalling but still nothing works then i tried installing on another hardrive still did not work and i cleaned out my registryies, optimized my disk, and cleaned temp files tooo so i just do not know what went wrong and i really need help i have class assignments that i have to get done in illustartor so if anyone can help me and let me know what the problem is and what i have to do i would really apreciate it.

Hi J,
- Do you see an AICC splash screen? If yes then could you please let us know where exactly it crashes i.e. while loading which plugin or font?
- Do you have any 3rd party plugins installed? Can you please remove those (do take a backup of them) and see if AI launches fine? This way you would be able to find the plugin creating the problem.
- Did you install any OS or Ai update after which it started showing the problem?
- Please check if you have all the Verdana family fonts installed.
Let me know if any of these work.
Thanks,
Dhirendra

Why does my Adobe Audition keep crashing on my MacBook Pro?

Why does my Adobe Audition keep crashing on my MacBook Pro? I've updated everything, and there are no other issues. It is OS X and Audition CS6. When I'm mixing a track, it will just shut down with a crash notice. Very frustrating.

Hi,
What is the crash notice you receive? OS X is very good about keeping extensive, detailed crash logs. If you launch Applications > Utilities > Console.app and open the "User Diagnostic Reports" group on the left, can you drag the most recent Audition crash report into an e-mail to [email protected] ? The contents of that file should make it more clear to us why Audiiton or the OS thinks a crash is happening and will help focus troubleshooting.

Why does my InDesign CS4 keep crashing -- ever since I upgraded my system????

Why does my InDesign CS4 keep crashing -- ever since I upgraded my system????

Becuae there is a bug in either the update or in Apple's App store server.

Apple Software Update always lists AirPort Utility 5.3.1 for Windows

Hi all.
My Apple Software Update always lists AirPort Utility 5.3.1 for Windows as an available update. I've checked, and yes - it has been updated successfully. However, the update is still being listed in ASU as being available. Anyone else had this problem?
Thanks,
John

Okay. If you like, we could check to see if the Airport Utility is being correctly recorded in your Windows Installer database.
If interested in doing that, download and install the Windows Installer CleanUp utility. (We're not going to be using it to remove anything just at the moment ... just check on the Installation database more closely.)
Description of the Windows Installer CleanUp Utility
Now launch the utlity (Start > All programs > Windows Install Clean Up).
What version number appears next to the Airport utility for you in there?
For example, I just downloaded and installed the Airport Utility, and in my Installer CleanUp I'm seeing the Airport entry as "(All Users) AirPort \[5.3.1.9]".

I was doing the software update when my iphone died so i pluged it in and when it turnes back on after the white apple on the screen the screen just showes the blue itunes logo over the word itunes over the picture of a charger. ive tried reseting it

i was doing the software update to my iphone 4s and my phone died. i pluged it in and when it turned on after the white apple the screen showes the blue itunes logo over the word itunes over an image of a charger. i tried reseting my phone. i cant figure out how to get past this point

See Here > http://support.apple.com/kb/HT1808

Why does a software update always crash my itunes?

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