Why does a user not get an invite?

I have twice requested an invite to be sent to a user to be become an Admin. User still has not received an invite from the Adobe Cloud. User email is working as I have sent internal emails and they were received.

You can follow Creative Cloud Help | Manage your Creative Cloud for teams membership
You can add a new admin in the accounts either by logging into the Accounts using the Primary Admin's email add or by sending us an email authorizing us to do this .
Change the primary plan administrator
How do I switch the primary administrator role to another team member?
I need to remove myself as the primary administrator for a CC acount and assign to another administrator. How should I proceed?
Change Primary Administrator for Cloud Team
How do I switch the primary administrator role to another team member?
Regards
Rajshree

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Don't stop after you've improved your network! Improve the world by lending money to the working poor:
http://www.kiva.org/invitedby/karsteni

Why does a user not get an invite?

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