Why does adob keep charging sales tax to a not for profit?

I have repeatedly sent tax exempt forms, spent over 6 hours on the phone that could have been better spent enjoying your fine products. Two accounts, one is tax exempt. one is not. Why is this so difficult to resolve?

Hi,
Please contact the support through call/chat for the tax exemption request.
Seems your account is still not tax exempt.
Contact Customer Care
Regards,
Sheena

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