Why does Adobe ExportPDF fail to convert to Word in English (UK)?

On 7 October 2014 I purchased and added to my MacBook Air Adobe ExportPDF. The PDF document (in English) has uploaded three times for Conversion to Word in English (UK) but three times "Conversion Failure" is the result. Do I need to cancel my purchase?

Hi,
If it is showing 'conversion failure' error,you can try using different browser.
Please let us know if you require further assistance.
Regards,
Florence

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    Ubuntu Architecture
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    1:video/x-ms-asf-plugin:ASF video:asf, wmv:$
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    VLC Multimedia Plugin (compatible Totem 2.30.2):$
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    nppdf.so:$
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    Shockwave Flash 9.0 r31:$
    Shockwave Flash:$
    2
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    1:application/futuresplash:FutureSplash Player:spl:$

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