Why does Adobe ignore questions asked here?

I see that Adobe only provides this forum for support of Photoshop Elements. But when people post a question, unless some kind soul, who doesn't work for Adobe, provides the answer, it doesn't get a response from Adobe.
Case in point:
On 12/18/14 this question was posted:
Photoshop Elements 13, the iTunes "Sync Photos from Photoshop Elements" feature no longer works
I also have an iOS device where this is a needed feature for the Organizer. I can tell this person that it works in version 12 on a PC as I checked that, but in version 13, he is correct, it is no longer there. At least on a Mac.
It would be nice if Adobe offered support for it's software

I see that Adobe only provides this forum for support of Photoshop Elements. But when people post a question, unless some kind soul, who doesn't work for Adobe, provides the answer, it doesn't get a response from Adobe.
Case in point:
On 12/18/14 this question was posted:
Photoshop Elements 13, the iTunes "Sync Photos from Photoshop Elements" feature no longer works
I also have an iOS device where this is a needed feature for the Organizer. I can tell this person that it works in version 12 on a PC as I checked that, but in version 13, he is correct, it is no longer there. At least on a Mac.
It would be nice if Adobe offered support for it's software

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    From: [email protected]
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    Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
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