Why does Adobe make it so very difficult to report a possible phishing scam that uses its name/logo?

--and possibly even hijacks information from its Web site? I'm a veteran user of computers/digital products/software programs/email clients, and I'm very concerned that, as careful as I am, I may have been "phished" early this morning in connection with my legitimate online purchase of the ExportPDF program for my home computer. Had a cordial exchange with one of Adobe's customer reps, who directed me to the piracy site, even though this is not really a piracy issue. Other forms requre types of technical information that simply don't apply to this type of interaction. Does anybody at the company care that their products and resources may be being misused for fraudulent ends?

Please notify Adobe of any security issues here:
http://www.adobe.com/support/security/alertus.html

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Adobe Presenter - Why does Adobe have to be this difficult

Well, today I wanted to sign up to use Presenter...... I did my 30 days and I WAS ready to make a commitment!!!! That was until I went to make my commitment and Presenter is NOT listed anywhere!!! So how am I to purchase this product when it's NOT an option.
Even more so, when I try and contact Adobe to get some help, this is the only place I can go!!!!
Why does it have to be this difficult? Why can I not contact someone that can help me????
I guess maybe I need to more on to Articulate. I'm sure they would be happy to take my money!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Why does Adobe make computer deactivation so unintuitive and hard to find?

In these forums, it is very easy to find many users submitting questions about how to deactivate one computer and then activate another, but there are very, very few straight answers, if any. The suggestion that "Deactivate" should be selected from the "Help" menu seems no longer to be applicable, as there is no "Deactivate" option displayed in my Photoshop CC 14.2.1 "Help" menu.
Why not post up high and easy to find, "Deactivate: Here's how"?

For what it's worth, I sympathize.
An Adobe Help doc for activation procedures is at Activation & Deactivation Help
But I don't see that many people pointing to it in these forums - or even much evidence that people are aware of it.

Why does Verizon make this process so difficult.

I'm trying to upgrade to a new iPhone. Two things are bothering me. First, once you start the order Verizon purposely cuts off the cancellation button. As I am trying to determine which phone I'd like, I have to sign out and back in every freakin time I want to cancel the order. Thanks Verizon for trying to strong arm people. Nice work.
Secondly, my biggest complaint is that there is no information available about redeeming your old iPhone for credit for the new one. Even if you're saying I can recycle the phone, once you start the upgrade process that information goes out the door. There is no credit. All I want to know is if Verizon will recycle my old phone for store credit and for how much. Clearly, I'm going to have to get my money from Apple for the credit because Verizon is trying to rip people off.
For the first time in the entire time I've been a loyal Verizon Wireless Admin customer, I see how the company is trying to rip people off of their upgrades. By the way, if I were to go to a month-to-month contract why on earth would I pay $500 more from Verizon to get the a $200 Apple iPhone.

Congratulations on your new phonem Sherryist. We are so happy to have you be a part of our wireless family for so long. Wenever want to uspet you.
Please know we are always here to help. In the event you want to cancel an order, we can do that for you (speak to a representative). We don't want you to inadvertently cancel the order which is why it is requested you contact one of us to complete this step.
We can also address you concerns about the trade in when upgrading online.
On or before 9/30/14, retail customers should either trade in the old device at a VZW Retail store or submit the device trade-in online at trade-in.vzw.com
Customers trading online have to return devices to VZW by 12/1/2014,
If you have Find My iPhone enabled, it must be disabled prior to the trade in to get the full trade in amount.
I hope this information was helpful.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Why does Adobe not inform customers who have iPhones below 5 that Reader is not compatible until very near the end after WASTING customer's time? BIG NEGATIVE from here

Why does Adobe not inform customers who have iPhones below 5 that Reader is not compatible until very near the end after WASTING customer’s time? BIG NEGATIVE from here

When you view an App in the App Store or iTunes Store, the listing will show what iOS versions are supported by the app.
See this posting:
How do I get a version of Adobe Reader for an IPod touch with IOS 6.1.6

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work?

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work? I wasted about 8 hours on trying to get Adobe Send to upload 269 files that amounted to 469MB. When it did not work I made a zip file and after a lot of wasted run time that did not work. The first situation gives little indication of when a file is loaded compared to Adobe SendNow. In both cases with Send it failed with a message like only the first 50 can be loaded. When I went and looked none of them had been loaded. With the zip file (I wanted to hide the individual files so they would not be counted) it appeared to work but very slowly and finally said it was done and I went and looked and it had done anything for oever 2 hours except a false "I'm runninng" indication.
Thus, I took a chance with Adobe SendNow and it works great. It never gave me a limit on the amount of files nor on the size of the complete job. It shows me one file at a time when it has finished with the file uploading it. SendNow has never given me any problems.
Why woiuld you want to change the program from SendNow to Send without the newest program being the best, fastest, user friendly program of the two? It just doesn't make sense to me. I suggest that Adobe keep SendNow working until Send is fixed. I would also suggest that SendNow and how it looks be kept, called Send, then modify Send one thing at a time until you get it to the point you need it to be for Acrobat. I have heard nothing good and now I have experienced it that Send is a piece of junk. I wasted most of my work day on giving Adobe the benefit of the doubt to find out I made a very bad decision to trust Adobe to make good decisions on the transfer of a function to another place .... both Adobe's responsibility.without making it painless for your customers that totally rely on you. Don't throw away customer confidence as it is very hard to get it back.

Funny how you answer to "troll". (What's your handle on AT&T forums?)
Yep! Verizon living up to it's contractual obligations by not releasing updates. Caveat emptor!
I think there are some reasonable expectations here to keep customer's happy. When one carrier offers upgrades there is an expectation the same will happen across all the carriers. We have seen that except Big Red.
Verizon could have said the update is in MS court months ago and stilled the voice of the disgruntled, or at least redirected it, but instead chose to be silent. Not for market share but for partial blame I think.
We will have to agree to disagree since you only see Terms & Conditions and I, see customer satisfaction.

Why does Adobe implement new features half way?

The new hover scrub with big thumbnails in icon view would be certainly useful if it was implemented in a way that works. As it is, it's useless. Unless your total footage is about ten clips, you end up with dozens or over a hundred clips with no way to sort them out, unless you love wasting time and you drag them all around in the order you want, which I'm sure very few people are willing to do.
So why does Adobe bring in a new feature, even makes tutorials about it, when for most people is absolutely useless? I don't get it.
Oh, and before you nag me about filing a feature request, don't. I already did it, and this is not something anyone should do. Feature requests should be for new ideas, not a crutch for Adobe to rely on to release new features half way, and then expect people to nag them about it to finish them.

Sebasvideo wrote:
So I would have preferred a little more decency and for the Adobe Premiere team manager to say, we're not going to include this incomplete feature in CS6, we're going to get it right and include it in 6.5 or 7, in a way that people actually can take advantage of, because this is supposed to be a professional NLE, not a toy.
Hi,
I think what you meant to say is that you wish the team would have implemented sorting features before they added hover scrubbing. Hover scrubbing is a separate feature than Icon View, which has been in the product without sorting capability for years.
I agree with you that sorting capability should have been added to icon view long ago, but that's no reason to hold back a cool feature like hover scrubbing to the UI.
The other thing is that we as editors do not know what goes on behind the scenes during software development. There are a number of reasons why hover scrubbing made it into the interface before sort capability.
Hover scrubbing might have been developed by another group, and key features important to Premiere Pro users were not yet added.
There was not enough time to implement the feature, and other features took precedence.
Implementing the feature broke 5 other things when it was added to the existing code.
Implementing the feature causes the application to crash more frequently.
Other reasons that are privy to software developers.
Not saying that any of these things happened, but we cannot know. Honestly, there's not much more we can do as users can do but to request what we want, and how we want those things to work.

Why does Adobe Reader use the scroll wheel to zoom in/out now, rather than actually scroll?

Why does Adobe Reader use the scroll wheel to zoom in/out rather than actually, um, scroll? I can't find anywhere to change this function in Preferences, either.

I had the same problem on my Windows 8 touch screen laptop. It was driving me crazy! Every time I tried to scroll a page down, the program would zoom the page! Made reading an ebook difficult.
I finally found the solution:
Under Edit select Preferences - General
Uncheck "Make Hand Tool Use mouse-wheel zooming".

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!

What's wrong with this Forum? Why does Adobe take so long to reply to posts?!
This is actually "specific" to this Photoshop Forum.
I typically get responses back from other Adobe forum promptly.
Chime in.

The Adobe engineering folks DO duck in here from time to time - and that's a BLESSING! Please name any other big company where you get to interact with the engineers AT ALL. I can't. But I suspect the engineers actually have a lot oof real work to do, and their time here is necessarily limited.
Your comments are more along the line of "I pay a huge amount, for that I expect better support". These are very valid comments. But reality is different from what we may expect, and this forum is not the place to expect Adobe support participation AT ALL. In fact, the technical support people at Adobe often direct users to come here (something I've always found amusing).
At the higher level, Adobe may simply not be spending enough on support for literally millions of users. Is is greed or smart business to try to minimize support cost? That's up for individuals to decide.
I suggest you write a snail-mail letter to the Adobe president if you're not getting the support you need.
-Noel

Why does adobe flash not work in my firefox. i have down loaded it several times. it will work in explorer and chrome.

why does adobe flash not work in my firefox. i have down loaded it several times. it will work in explorer and chrome.

IE uses a different version of Flash than other browsers use. You need to install the Plugin version of Flash for Firefox.
1.Download the Flash setup file from here: 
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.

QR Codes Why does adobe not include a State area to fill in.

QR Codes Creation: Why does adobe indesign not include a State area to fill in.

Make a feature request at the link below. With InDesign CC, updates can happen more often:
Adobe - Feature Request/Bug Report Form

Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) for CS5?

Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) that could be supported in Photoshop CS5 or earlier? Its like Adobe saying you want a Camera Raw for you Camera then buy CS6 which is insulting to your customers.

Kenny_777 wrote:
Why does Adobe refuse to provide the latest version of Camera Raw (like my Canon 6d) that could be supported in Photoshop CS5 or earlier?
Adobe's policy to to provide free updates (not upgrades) for currently shipping software, which means the current Photoshop CS6 and Camera Raw 7.x. Development on Photoshop CS5.x and Camera Raw 6.x stopped when Photoshop CS6 started shipping. While it may appear on the surface that's it's a ploy to force users to upgrade to the most recent version when getting a new camera, it's really a policy based on the technical issues of trying to provide backwards compatible software for application that are no longer being developed.
Camera Raw is a plug-in for Photoshop and as such, it is dependent on the Photoshop SDK in which it loads...it's also dependent upon the system level APIs being used by the applications. Could Adobe keep upgrading old software? Yes, but it would be a technical nightmare.
Your alternative is simply use the free DNG Converter if you want to use new cameras that weren't in existence when your old software was developed. Pretty simple really and it's not designed as insult to Adobe customers...it's actually an affirmative program to make sure current users are provided support.
The problem of new camera support for old software is really a problem caused primarily by the camera companies spawning off new cameras whose file formats are undocumented and proprietary. If the camera makers adopted a standard file format that could be opened in standard applications (kinda like DNG) then tis problem would be mitigated. You really should place the lion's share of the problem at the feet of the camera companies...

Why does my iPhone 5 take very grainy flash photographs in the dark will a hard reboot be safe to do to try to fix or is it a hardware issue?

Why does my iPhone 5 take very grainy flash photographs in the dark will a hard reboot be safe to do to try to fix or is it a hardware issue?
And By hard boot I mean holding the home and power button down at the same time for 10 seconds or whatever
I see other people have these grainy flash photographs if you try to take a picture in darkness the picture comes out very dark and grainy I thought the software would ultimately fix this but it's been going on for over a year I usually take my photographs in daylight but I need this to be fixed
If it is a hardware issue I hope Apple will replace my iPhone 5 because I was just waiting for one of the iOS updates to fix it I bought my phone in November 2012 its the iPhone 5
Please help or advise if you can was this just a software or hardware issue I know Apple was aware of it but I was advised that iOS update would fix it but obviously not
Is it safe to do a hard boot on my iPhone five by holding the power and home button at the same time for 10 or 20 seconds I saw someone said that fixed there's at least temporarily
I'm typing this on my iPhone five right now why do the words go off to the left and right no matter if I hold the phone vertical or horizontal the words bleed off to left right so for me to proofread it I have to move my text left to right to proof read it
Thank you

The flash on a smartphone camera is tiny. It only lights up a very small area right in front of the camera. It won't light up the whole scene.
Have you seen the size of the flash on a professional camera? Even they can't light a whole scene in the dark.
Fact is, a smartphone camera is not capable of taking good photos in the dark, even with the flash.
You'll need to buy and learn how to use a professional, dedicated SLR camera to be able to take good photos in the dark. It is not easy.

My problem is the graphs of my audio recordings in the arrange window are so small it makes accurate editing very difficult.

My problem is the graphs of my audio recordings in the arrange window are so small it makes accurate editing very difficult.

Try the waveform zoom slider. Recording louder just to get a better visible waveform would be, well, silly.
From the manual: (click on links to see pics)
To change the zoom level using the Waveform Zoom button
Click-hold the Waveform Zoom button. A slider appears.
http://documentation.apple.com/en/logicpro/usermanual/Art/S01/S0185_WaveZoom.png
Drag the slider. As you do, the waveform shown in all audio regions, and in the Beat Mapping track, is increased or decreased in size.
http://documentation.apple.com/en/logicpro/usermanual/Art/S09/S0931_CUS_Waveform Zoom2.png
Note: This is a purely visual function. The amplitude (level) of the waveform is not affected.
it's here (scroll 3/4 down):
http://documentation.apple.com/en/logicpro/usermanual/index.html#chapter=4%26sec tion=6%26tasks=true

Why does adobe photoshop elements 6.0 not show up for a download choice of putting my photos into my computer, I'm on windows7. I'm sure it did when I first got my computer. Could it be that I have lots of other photo software that may be interfering?

why does adobe photoshop elements 6.0 not show up for a download choice of putting my photos into my computer, I'm on windows7. I'm sure it did when I first got my computer. Could it be that I have lots of other photo software that may be interfering?@@

If you open the Organizer and go to Edit>Preferences>Camera or Card Reader, do you have Auto Launch Adobe Photo Downloader on Device Connect checked?
Try checking that if you don't.

Why does Adobe make it so very difficult to report a possible phishing scam that uses its name/logo?

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